I have an extensive background in non-profit management, marketing, event planning, design, and everything involved with founding an e-commerce brand. My passions are anything creative and ensuring a great customer service experience!More...
Kelli Sander
Small Business Owner / Operator@Kelli Marie Design
Verified
I am a dedicated and passionate small business owner and operator of Kelli Marie Design, a candle company. With a strong background in customer experience and business management, I expertly oversee all aspects of the business, from customer relations to designing and production. My entrepreneurial spirit and creative flair make me a powerhouse. I am driven by my commitment to delivering high-quality candles, exciting workshops and exceptional customer service. With my talent, combined with my business acumen, contributes to the ongoing growth success of Kelli Marie Design.More...
Jarred Donalson
Owner/Consultant@Donalson Consulting LLC
Verified
As a consultant and real estate professional I help clients reach their goals through education, experience and empathy. My clients deserve the best I have to offer which starts with an understanding and concern for them and their desired outcomes. Through years in customer service, business operations, leadership and education, I have gained a unique perspective on how businesses grow and operate over time. I love helping my clients achieve their goals and become the best they can be. In my professional life I have founded or cofounded multiple companies across different industries. My entrepreneurial spirit and compassionate approach enables my clients to succeed through a deep concern and care for their needs while creating efficient systems for success.More...
Malia Vaughn
Owner@Vaughn Photography
Verified
I recently quit my full-time corporate job as a VP of Strategy Learning and Development at SalesHive to focus on family. However, I'm looking for side projects where I can continue to utilize my skills from my previous role. During my time at SalesHive, I successfully implemented strategic learning programs that significantly improved the performance and productivity of the client care team. I also developed comprehensive training materials that were instrumental in enhancing the skills of the team. My innovative approaches led to a noticeable increase in sales and customer satisfaction. I have also been recognized for my ability to create a nurturing environment that encourages continuous learning and development.More...
Benjamin Oakley
President@BRE Enterpirses, LLC
Verified
I am a Communications graduate from the University of Washington with experience in the non-profit, political, and business world. My professional career began as a Director of a local non-profit in Seattle, WA, overseeing a team of staff and volunteers. I then served as a legislative aide to a member of the Washington State Legislature, overseeing both the official and political operations and handling overall strategy for the team. For the past 8 years, I have owned and operated a mobile medical company of over 75 employees and contractors, concluding with the sale of the company in June of 2022. Lastly, I transitioned into helping launch a startup in the mobile fintech space, successfully launching in 2024 where I continue to serve as a consultant and have led early sales for the company. As a side gig, I just began my 16th season as an NCAA soccer referee, currently in the SEC, ACC, Sun Belt, and several other conferences.More...
Paul Roemer
CEO & Founder@Pale Rhino Consulting
Verified
Paul Roemer
(484) 885-6942 paulroemer@gmail.com https://www.linkedin.com/in/paulroemer/
www.linkedin.com/bob/yokoyama
Melbourne, FL
CAREER PROFILE
HEALTHCARE CONSULTING EXECUTIVE & OMNI-CHANNEL CUSTOMER EXPERIENCE EXPERT with subject matter expertise in strategy, Voice of the Customer, transformation, digital, design-thinking, and call centers/CRM for Providers and Payers. International expertise in program and project management. Emphasis on applying human factors and inter-departmental coordination with cross-functional partners. Proven record of analytical review and cost-effective decisions from a complex matrix of information. Deep management expertise includes:
AREAS OF EXCELLENCE
Consulting Healthcare Rain-Maker
CX / UX Design-Thinking Strategy Program Management
Process Improvement Call Centers/CRM Digital Transformation
Change Management Innovation Customer Experience
GALLUP CLIFTON STRENGTHS PROFILE (Neutral 3rd party assessment)
Ideation | Strategic | Activator | Self Assurance | Belief
PROFESSIONAL ACCOMPLISHMENTS
Customer Experience | CRM-Call Centers | Digital Access & Engagement
Thirty years of Customer Experience & Digital / Consumerism consulting in 20 countries for multinational and Fortune 100 companies in healthcare providers and payers, telecommunications, retail, financial services, and technology.
• Consulted to Boston Consulting Group project to reimagine what healthcare consumerism needs to look like in 3-5 years
• Led IBM’s Healthcare Consumerism Strategy and Digital CX consulting practice for payers and providers
• Led the team that designed and implemented the consumerism and digital CX strategy for Providence Health Services & Providence Health Plan
• Developed the consumerism and digital CX strategy for Christiana Care
• Led the teams that innovated a new design for patient & family access and engagement for CHLA and Children’s Medical Center
• Led the team that designed the consumMore...
Jayme Johnson
Founder@Worthy Marketing Group
Verified
Creative marketing professional with over 20 years experience establishing and growing brands.More...
Howard Freeman
Founder & Principal@Lenox Hill Partners
Verified
💵 $225 million+ raised
🌍 Co-founder of ClimateTech company
👔 Fundraising for U.S. startupsMore...
As a People, Organization, & Change Expert, I have successfully led numerous organizational design, people projects and change initiatives, resulting in improved operational efficiency and team member satisfaction.
I have led, developed, and implemented transversal people processes in global, cross-cultural, and transformational contexts. I have also facilitated numerous training programs to enhance team member skills and competencies and to work with leaders to prepare the workforce for the future.
My expertise in HR management and organizational behavior has helped in optimizing the workforce and fostering a positive work environment.More...