NasdaqSenior Manager, Product Support
Jul. 2016 - Apr. 2020Taguig, National Capital Region, PhilippinesWas responsible for the success and day-to-day operations of the Nasdaq Market Tech Service Desk department that supports Risk & Surveillance SaaS products on a 24x5 basis with weekend on-call support covering all clients in all regions (APAC, EMEA, Americas) across the globe. Closely collaborated with cross-functional teams (sales, marketing, product management, technology, service delivery, legal, HR, and finance) to achieve shared business goals and initiatives.