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Work Background
SpectrumI-9 and E-Verify Compliance Specialist
Mar. 2025- Audit I-9 forms and supporting documentation via a third party on-line application for completeness and accuracy following federal requirements. - Perform E-Verify process on new-hires and rehires to ensure employment eligibility. - Log I-9 audit and E-verification results into internal applications to track compliance and identify exceptions. - Prepare I-9 exception reporting and notify branch personnel of noncompliant I-9s following customer concern procedures. - Notify and coach branch management personnel on E-Verify exception requirements and processing. - Monitor E-Verify exceptions to final resolution. - Assist branch personnel with inquiries regarding validity of I-9 supporting documentation and procedural questions. - Provide I-9 and E-Verify documentation to internal departments and upload to vendor management systems. - Research SSN change requests. - Find opportunities to streamline business processes and recommend procedural changes. - Assist with training and onboarding of newly hired I-9 Processors. - Participate in and support various projects, as requested.
SpectrumHuman Resources Assistant
Nov. 2024 - Mar. 2025Charlotte, North Carolina, United States- Assist in the implementation of various human resources programs and procedures for all employees. - Review, process, and triage incoming communications (standard mail, email, voicemail, and service requests) to the appropriate teams while adhering to service level agreements within the case management system. - Monitor workflow queues to ensure balanced workloads, considering team availability and task complexity. - Accurately record and update the case management system with relevant call/transaction details and supporting documentation, ensuring thoroughness and precision. - Provide exceptional customer service by responding to a high volume of calls and communications from employees and HR partners, addressing questions and concerns effectively within your scope of responsibility. - Offer administrative support to Corporate Human Resources Departments, including preparing reports and correspondence as directed. - Manage time effectively to meet required service level agreements and customer satisfaction goals. - Perform additional duties as assigned.
Autopilot RecruitingTalent Acquisition Specialist
May. 2024 - Jul. 2024• Sourced and interviewed qualified candidates for small business owners, enhancing their hiring processes. • Developed and implemented end-to-end hiring processes, ensuring a positive candidate experience. • Maintained meticulous records of recruitment materials, facilitating effective communication with stakeholders.
TargetCustomer Service Advocate
May. 2022 - Sep. 2022North Carolina, United States
Piedmont AirlinesGate Agent
Mar. 2020 - Aug. 2021Charlotte, North Carolina, United States
Little Big BurgerShift Manager
Oct. 2017 - Jan. 2020
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