With over 17 years of experience spanning diverse industries, including financial markets, BPO, e-commerce, SaaS, and startups, I've honed my skills as a leader and people manager. My expertise lies in fostering exceptional customer experiences and building high-performing, customer-focused teams. A strong advocate for continuous improvement and simplicity, I thrive on transforming organizations, developing talent, and driving business growth. My approach is deeply rooted in first-principles thinking, allowing me to innovate and create effective solutions.More...