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Network Power<100 people
Roles
🔥66%
Startup Founder
👍50%
Sales & BizDev
🧨50%
Consulting
Geos
🇺🇸83%
United States
Work Background
CodiChief Operating Officer
Aug. 2022New York City Metropolitan AreaLeading Codi’s People, Operations, Real Estate & Research & Development divisions. Spearheading Strategic Development and Implementation in all operational areas ensure the consistent provision of our flexible, full, and part-time office solutions. Comprehensively guiding our Logistics, Expansion, Supply Chain, and Manufacturing projects & initiatives.
CodiHead Of Operations
Jul. 2020 - Aug. 2022New York City Metropolitan Area
CleanlyDirector Of Operations
Oct. 2019 - Jun. 2020Greater New York City Area• Managed company-wide Fulfillment and Logistic Operations teams throughout Cleanly M&A
• Established and tracked company-wide Operations OKRs & KPIs
• Improved operational efficiencies and ensure implementation of procedures within all Cleanly fulfillment centers • Analyzed P&L and seek weak points in order to improve overall spend
• Increased driver hiring to match scale and work with Logistics Manager to enforce driver policies
• Worked cross functionally with company-wide teams in order to ensure the compliance with new system rollouts
Fuzzy Pet HealthHead of City: Strategy, Growth & Operations | New York
Mar. 2019 - Oct. 2019Greater New York City Area• Utilized data to strategize and expand NY market • Strategized and developed corporate growth initiatives and events
• Launched Brand Ambassador team with projected impression of 5000 people per week
• Launched guerrilla marketing campaign, creating mass brand visibility in targeted areas
• Reported P&L on growth initiatives within the market
• Developed transportation logistic protocol to streamline mobile veterinary care
• Formed strategic partnerships with pet friendly venues, companies and co-working spaces
• Strategized with executive team to create and ensure market deliverables were met
• Connected with leadership to create career growth paths for personnel within all managed teams • Served as liaison between c-suite executives and connected departments to ensure that all experiments were strategically prepared and required information was provided to respectable teams
Fuzzy Pet HealthHead of Operations | New York
Nov. 2018 - Jan. 2019New York, NY• Launched Operations in New York market and 10X'd customer acquisition • Defined and developed protocols for Healthcare Delivery and Veterinary teams
• Oversaw inventory supplies and shipping logistics for all medical supplies
• Launched growth initiatives and increased brand awareness and visibility
• Established A/B testing within market to manage supply & demand as well as measure efficiency of new processes
ChariotHead of Operations | Northeast
May. 2017 - Nov. 2018Greater New York City Area• Launched Chariot business in the Northeast region of the US and grew fleet to over 60 vehicles • Served on internal leadership advisement team to discuss and reshape and culture of the organization
• Built, developed and managed Operations, Dispatch & Driver teams within the Northeast market
• Provided weekly reports to Ford Motor Company • Navigated local & state regulatory policies to ensure drivers and vehicles were in compliance with local taxi/TLC and DOT regulation
• Created SOPs detailing market processes for driver recruitment, onboarding, retention, and vehicle fleet management
• Developed detailed training programs for Driver, Dispatch & Operations Teams
• Monitored & reported analytical growth, KPIs & P&L
• Scaled customer growth range to 140-200% MoM since launch date
• Launched routes and worked cross-functionally to achieve market goals
• Served as liaison between marketing, enterprise, charter, customer service, legal and finance teams to implement statewide & region based operational procedures
• Created & implemented market-specific process improvement based on analysis of HQ policies & procedures
• Served as POC for Northeast operations team HR inquiries & payroll submission
• Served as POC for all facilities and equipment management
• Served as POC for delivery of new vehicles to parking lot locations
PostmatesField Operations & Logistics Management | New York & New Jersey
Nov. 2016 - Apr. 2017Brooklyn, NY• Secured 46 new merchants on the Postmates platform by informing local merchants of the benefits of Postmates
• Trained new Field Operation Managers on daily, weekly & monthly processes and procedures
• Boosted growth 146% within specific Brooklyn zip codes during created targeted growth initiative
• Boosted brand awareness within New York Metro Area with specific ownership of the Brooklyn market
• Oversaw the quality of service provided by Postmates from hundreds of partnered restaurants in New York City
• Analyzed quantitative and qualitative data while seeking out weak points in order to boost fleet performance and peak customer satisfaction
• Reported P&L numbers based on budget given for Street Team and growth initiatives
• Created numerous growth initiatives within the New York City Market
• Formed partnerships with numerous businesses in order to boost the services that Postmates could offer customers and couriers
• Served as liaison between merchants and couriers to relay important information, requests or changes
• Launched and oversee monthly and quarterly growth, branding, supply and fleet driven projects
• Managed couriers within entire New York City and New Jersey fleet
The Kash Code, Inc.Business Coach
Jan. 2016New York City Metropolitan AreaCoaching Current & Future Business Owners
PostmatesLead Postmates Community Manager | New York
Aug. 2015 - Oct. 2016Brooklyn, NY• Worked closely with and served alongside Regional Operations Manager
• Coordinated weekly regional operations meetings amongst all eastern region community managers
• Reported on KPIs weekly & quarterly
• Collaborated on cross-country initiatives thereby boosting retention and reducing churn within the Midwest and Eastern region
• Worked with market growth coordinator to implement demand promotions • Trained new Community Managers on daily audits and tasks
• Created Street Team (“Street Fleet”) marketing strategy within New York City which was then adopted nationwide
• Onboarded and trained street team on marketing procedures
• Managed all supply orders for Postmates and Street Team members
• Facilitated marketing tool orders
• Created training procedure walkthroughs for Community Managers which were adopted nationwide
• Responsible for facilities and mail management within the Brooklyn Postmates office
• Worked remotely with other Community Managers to create market specific supply initiatives
• Led team meetings to discuss overall objectives within NY market week to week
• Coached couriers on quality maintenance
• Trained new couriers on application user interface and customer satisfaction
Progression EntertainmentOperations Planning Director
Jul. 2014 - Aug. 2015Freeport, NY• Trained Managers on company policies regarding advertisements and promotional packages
• Built all Event Planning teams within the Nassau market
• Collaborated with Event Planning Managers and Directors to achieve of monthly goals
• Hosted weekly presentations and team conference calls • Collected and analyzed quantified data to create quarterly and yearly growth projections
• Searched for gaps in data to be used as opportunities for better execution in future events
• Oversaw the execution of over 150 events • Engaged in "pop-up activity" on randomly selected events to ensure proper execution and quality of service
JPMorgan ChaseBusiness Management Analyst | CCB Data Visualist
May. 2012 - Jun. 2014New York, NY• Mapped Consumer & Community Banking (CCB) location strategies utilizing 3D data geo-mapping & NodeXL
• Visualized CCB data through chart & graph creation for departmental Business decks
• Trained Business Managers & Offshore teams on headcount reporting and departmental specific tools
• Oversaw Firm-wide Reporting compilation for the CCB Line of Business
• Oversaw Real Estate & Employee Location Strategy
• Financial Approver of Headcount Forecast Reporting
• Served as main point of contact for Departmental Dashboard Metrics for CCB as relayed to the CIO
• Generated new charters for offshore team
JPMorgan ChaseResearch Analyst
Jul. 2011 - May. 2012New York, NY• Analyzed loan servicing files and compiled loan packages for Offices of Comptroller of the Currency (OCC)
• Trained Research Analysts, Operations Supervisors and Subject Matter Experts (SMEs) on departmental process and JPMorgan financial systems
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