ChariotHead of Operations | Northeast
May. 2017 - Nov. 2018Greater New York City Area• Launched Chariot business in the Northeast region of the US and grew fleet to over 60 vehicles • Served on internal leadership advisement team to discuss and reshape and culture of the organization
• Built, developed and managed Operations, Dispatch & Driver teams within the Northeast market
• Provided weekly reports to Ford Motor Company • Navigated local & state regulatory policies to ensure drivers and vehicles were in compliance with local taxi/TLC and DOT regulation
• Created SOPs detailing market processes for driver recruitment, onboarding, retention, and vehicle fleet management
• Developed detailed training programs for Driver, Dispatch & Operations Teams
• Monitored & reported analytical growth, KPIs & P&L
• Scaled customer growth range to 140-200% MoM since launch date
• Launched routes and worked cross-functionally to achieve market goals
• Served as liaison between marketing, enterprise, charter, customer service, legal and finance teams to implement statewide & region based operational procedures
• Created & implemented market-specific process improvement based on analysis of HQ policies & procedures
• Served as POC for Northeast operations team HR inquiries & payroll submission
• Served as POC for all facilities and equipment management
• Served as POC for delivery of new vehicles to parking lot locations