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Work Background
Business Coach
The Kash Code, Inc.Business Coach
Jan. 2016New York City Metropolitan AreaCoaching Current & Future Business Owners
Chief Operating Officer
CodiChief Operating Officer
Aug. 2022New York City Metropolitan AreaLeading Codi’s People, Operations, Real Estate & Research & Development divisions. Spearheading Strategic Development and Implementation in all operational areas ensure the consistent provision of our flexible, full, and part-time office solutions. Comprehensively guiding our Logistics, Expansion, Supply Chain, and Manufacturing projects & initiatives.
Head Of Operations
CodiHead Of Operations
Jul. 2020 - Aug. 2022New York City Metropolitan Area
Director Of Operations
CleanlyDirector Of Operations
Oct. 2019 - Jun. 2020Greater New York City Area• Managed company-wide Fulfillment and Logistic Operations teams throughout Cleanly M&A • Established and tracked company-wide Operations OKRs & KPIs • Improved operational efficiencies and ensure implementation of procedures within all Cleanly fulfillment centers • Analyzed P&L and seek weak points in order to improve overall spend • Increased driver hiring to match scale and work with Logistics Manager to enforce driver policies • Worked cross functionally with company-wide teams in order to ensure the compliance with new system rollouts
Head of City: Strategy, Growth & Operations | New York
Fuzzy Pet HealthHead of City: Strategy, Growth & Operations | New York
Feb. 2019 - Oct. 2019Greater New York City Area• Utilized data to strategize and expand NY market • Strategized and developed corporate growth initiatives and events • Launched Brand Ambassador team with projected impression of 5000 people per week • Launched guerrilla marketing campaign, creating mass brand visibility in targeted areas • Reported P&L on growth initiatives within the market • Developed transportation logistic protocol to streamline mobile veterinary care • Formed strategic partnerships with pet friendly venues, companies and co-working spaces • Strategized with executive team to create and ensure market deliverables were met • Connected with leadership to create career growth paths for personnel within all managed teams • Served as liaison between c-suite executives and connected departments to ensure that all experiments were strategically prepared and required information was provided to respectable teams
Head of Operations | New York
Fuzzy Pet HealthHead of Operations | New York
Nov. 2018 - Jan. 2019New York, NY• Launched Operations in New York market and 10X'd customer acquisition • Defined and developed protocols for Healthcare Delivery and Veterinary teams • Oversaw inventory supplies and shipping logistics for all medical supplies • Launched growth initiatives and increased brand awareness and visibility • Established A/B testing within market to manage supply & demand as well as measure efficiency of new processes
Head of Operations | Northeast
ChariotHead of Operations | Northeast
May. 2017 - Nov. 2018Greater New York City Area• Launched Chariot business in the Northeast region of the US and grew fleet to over 60 vehicles • Served on internal leadership advisement team to discuss and reshape and culture of the organization • Built, developed and managed Operations, Dispatch & Driver teams within the Northeast market • Provided weekly reports to Ford Motor Company • Navigated local & state regulatory policies to ensure drivers and vehicles were in compliance with local taxi/TLC and DOT regulation • Created SOPs detailing market processes for driver recruitment, onboarding, retention, and vehicle fleet management • Developed detailed training programs for Driver, Dispatch & Operations Teams • Monitored & reported analytical growth, KPIs & P&L • Scaled customer growth range to 140-200% MoM since launch date • Launched routes and worked cross-functionally to achieve market goals • Served as liaison between marketing, enterprise, charter, customer service, legal and finance teams to implement statewide & region based operational procedures • Created & implemented market-specific process improvement based on analysis of HQ policies & procedures • Served as POC for Northeast operations team HR inquiries & payroll submission • Served as POC for all facilities and equipment management • Served as POC for delivery of new vehicles to parking lot locations
Field Operations & Logistics Management | New York  & New Jersey
PostmatesField Operations & Logistics Management | New York & New Jersey
Nov. 2016 - Apr. 2017Brooklyn, NY• Secured 46 new merchants on the Postmates platform by informing local merchants of the benefits of Postmates • Trained new Field Operation Managers on daily, weekly & monthly processes and procedures • Boosted growth 146% within specific Brooklyn zip codes during created targeted growth initiative • Boosted brand awareness within New York Metro Area with specific ownership of the Brooklyn market • Oversaw the quality of service provided by Postmates from hundreds of partnered restaurants in New York City • Analyzed quantitative and qualitative data while seeking out weak points in order to boost fleet performance and peak customer satisfaction • Reported P&L numbers based on budget given for Street Team and growth initiatives • Created numerous growth initiatives within the New York City Market • Formed partnerships with numerous businesses in order to boost the services that Postmates could offer customers and couriers • Served as liaison between merchants and couriers to relay important information, requests or changes • Launched and oversee monthly and quarterly growth, branding, supply and fleet driven projects • Managed couriers within entire New York City and New Jersey fleet
Lead Postmates Community Manager | New York
PostmatesLead Postmates Community Manager | New York
Aug. 2015 - Oct. 2016Brooklyn, NY• Worked closely with and served alongside Regional Operations Manager • Coordinated weekly regional operations meetings amongst all eastern region community managers • Reported on KPIs weekly & quarterly • Collaborated on cross-country initiatives thereby boosting retention and reducing churn within the Midwest and Eastern region • Worked with market growth coordinator to implement demand promotions • Trained new Community Managers on daily audits and tasks • Created Street Team (“Street Fleet”) marketing strategy within New York City which was then adopted nationwide • Onboarded and trained street team on marketing procedures • Managed all supply orders for Postmates and Street Team members • Facilitated marketing tool orders • Created training procedure walkthroughs for Community Managers which were adopted nationwide • Responsible for facilities and mail management within the Brooklyn Postmates office • Worked remotely with other Community Managers to create market specific supply initiatives • Led team meetings to discuss overall objectives within NY market week to week • Coached couriers on quality maintenance • Trained new couriers on application user interface and customer satisfaction
Operations Planning Director
Progression EntertainmentOperations Planning Director
Jul. 2014 - Aug. 2015Freeport, NY• Trained Managers on company policies regarding advertisements and promotional packages • Built all Event Planning teams within the Nassau market • Collaborated with Event Planning Managers and Directors to achieve of monthly goals • Hosted weekly presentations and team conference calls • Collected and analyzed quantified data to create quarterly and yearly growth projections • Searched for gaps in data to be used as opportunities for better execution in future events • Oversaw the execution of over 150 events • Engaged in "pop-up activity" on randomly selected events to ensure proper execution and quality of service
Business Management Analyst | CCB Data Visualist
JPMorgan ChaseBusiness Management Analyst | CCB Data Visualist
May. 2012 - Jun. 2014New York, NY• Mapped Consumer & Community Banking (CCB) location strategies utilizing 3D data geo-mapping & NodeXL • Visualized CCB data through chart & graph creation for departmental Business decks • Trained Business Managers & Offshore teams on headcount reporting and departmental specific tools • Oversaw Firm-wide Reporting compilation for the CCB Line of Business • Oversaw Real Estate & Employee Location Strategy • Financial Approver of Headcount Forecast Reporting • Served as main point of contact for Departmental Dashboard Metrics for CCB as relayed to the CIO • Generated new charters for offshore team
Research Analyst
JPMorgan ChaseResearch Analyst
Jul. 2011 - May. 2012New York, NY• Analyzed loan servicing files and compiled loan packages for Offices of Comptroller of the Currency (OCC) • Trained Research Analysts, Operations Supervisors and Subject Matter Experts (SMEs) on departmental process and JPMorgan financial systems
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