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Work Background
BFG ConsultSenior Advisor
Oct. 2023Expertise: Strategy, Innovation, M&A, Operations
UnileverInnovation and Transformation Executive
Jan. 2018 - Dec. 2023São Paulo Area, Brazil- Employee Experience transformation agent, collaborating with ideas and implementing innovative projects to deliver the best experience to employees at the lowest cost to the company.
- Design and definitions of Future of the Office in a post-pandemic world, alongside with Real Estate, HR, and architecture / building providers.
- Own store operation for employees at the factories - highlighting the implementation of self-checkout model
- Development of management tools to optimize the operational performance and bring transparency / control to budget.
Shapp Ltda.Co-founder and COO / Director of Operations
Jan. 2018 - Dec. 2022São Paulo Area, Brazil- Ideation, business model, market research, funding, development management (web and app, iOS and Android), user experience and market plan.
- Knowledge sharing app applying the concept of Lifelong Learning at large companies and providing HR with valuable people analytics.
Western UnionHead of Operations
Jan. 2015 - Dec. 2018São Paulo Area, Brazil- Responsible for a team of 40 people (own + 3rd parties) and all the operational activities at the broker: call center, enrollment, ombudsman, agents onboarding, training, controls, projects and facilities management. Report to Brazil’s CEO.
- “Bridge” between strategy and results, passing through customers and business partners experience.
- Digital transformation PMO
- Leadership in banknotes importing project – Central Bank license and logistics definitions / planning
Vivo (Telefônica Brasil)Senior Planning Manager
Jan. 2013 - Dec. 2015São Paulo Area, Brazil- Responsible for strategic planning of all video products in Brazil (OTT, FTTH, DTH, cable)
- Participation in a Joint Venture assessment with an American Telco market leader
Telefônica BrasilProduct Manager
Jan. 2012 - Dec. 2013São Paulo Area, Brazil- Responsible for all TV products in Brazil focusing on customer experience improvement.
- Regulatory affairs manager (Anatel / Ancine) for quality KPIs.
- PMO for product improvement projects in sales, procurement, logistics, field operations and call center
Vivo (Telefônica Brasil)Project Manager
Jan. 2009 - Dec. 2012São Paulo Area, Brazil- Corporate projects development. As an internal consultancy for the vice president, I was responsible for reshaping the culture of the area (~1500 employees), and I´ve also led a wide range of projects such as brand integration, risk assessment, regulatory affairs, business intelligence, fraud avoidance and HR strategies to improve business performance.
Vivo (Telefônica Brasil)Consultant
Jan. 2008 - Dec. 2009São Paulo e Região, BrasilDevelopment of an analytical methodology for marketing actions / advertisement payback evaluation
Value PartnersBusiness Analyst
Jan. 2006 - Dec. 2007São Paulo e Região, BrasilProcess improvement projects, controls (SOX) implementation, cost reduction, market / sectorial analysis, performed for clients as Telecom Italia and Pirelli
AccentureAnalyst
Jan. 2003 - Dec. 2006São Paulo Area, BrazilERP (SAP) implementation projects at Unilever and Wärtsilä (Finland), focused on Supply Chain
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