SitelReport Specialist and Real Time Data Analyst
Dec. 2015 - Oct. 2020Porto Area, PortugalAmong others, the main responsibility is obtaining, analyzing, and reporting on data ranging from business metrics to agent behavior and product performance.
Responsibilities may entail:
Writing queries to retrieve data from a database and share them with right stakeholders;
Looking through agent behaviors to find insights or trends that can be used to improve their productivity and service quality provided to the customer.
Google Spreadsheet and Excel Expert;
Proficiency using Data Studio and Tableau software for Data visualization and reporting.
Very good knowledge of SQL.