Apr. 2012 - Nov. 2015NCR - National Capital Region, PhilippinesLead, develop, and successfully deliver cross-functional enterprise programs to implement customer experience and product delivery innovations
Mar. 2000 - Mar. 2012Lead, develop, and successfully deliver process design and improvement of customer management across sales and customer support channels
Smart Communications, Inc.Branch Management
Sep. 1997 - Mar. 2000NCR - National Capital Region, PhilippinesManage store sales, customer support, inventory, payment collections, branch marketing, and brand audit functions