CitiCTI Head Chile
May. 2014 - Oct. 2021ChileGerente de Infraestructura Citigroup Chile S.A - Supervises technology infrastructure team; allocates work; makes recommendations for training and development needs. Has full supervisory responsibilities and leadership in all work activities. - Datacenter Manager, providing 24/7 support for the whole infrastructure like Windows and Unix servers, Network communications, IVR and PBX. - Manage the user support in all areas of LAN/WAN and Help Desk administration, including network maintenance, technical guidance and security. - Responsible for maintaining and operating all telecommunications equipment and telecommunication lines for voice and data. Handles all system-related problems and provides support to users as needed. - Maintenance and troubleshooting including desktop support and help desk, including support, implementations for desktop applications, desktop PC's, laptops and peripherals, dial-in facilities; laptop installations and set up, the processing of daily file transfers and data backups, operating systems, server hardware infrastructure and server based applications as well as various in-house software packages. - Documentation of supported systems and related procedures and may participate in COB technical recovery planning and testing, also interface with other technology areas to ensure that the support requirements for new/enhanced operating systems and programs are met. Works directly with users to resolve data conflicts and inappropriate data usage. - Provide support and solutions for mobile devices, recommend new solutions and administrate it.