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Work Background
PETSCH CHIROPRACTIC CENTER PCPractice & Operations Manager
Feb. 2023Whitehall, Michigan, United StatesDaily operations and strategic decision-making to ensure the seamless function, success of the practice, patient-focused daily practice management. Lead and train staff members—including ownership—on workflow optimization, systems usage, and patient care standards. Designed custom office and clinical documentation, including templates, intake forms and office systems. Manage HR functions, front desk operations, scheduling, and all patient communications. Manage insurance processes including verification, billing, claims submissions, and patient coding (CPT/ICD-10). Implemented EHR and patient management systems from research to rollout. Oversaw full-cycle inventory management, ordering, and vendor coordination. Track business finances with daily reconciliation and monthly reporting.
Back To Health Chiropractic ClinicsChiropractic Assistant
Oct. 2022 - Feb. 2023Zeeland, Michigan, United StatesGreeted patients, scheduled appointments, and managed front desk duties Assisted with patient intake, charting, and basic therapies Handled phone calls, insurance verification, and payments
Trinity Health (HQ Michigan)Medical Administrator
Oct. 2021 - Oct. 2022Shelby, Michigan, United StatesCoordinated daily administrative operations to ensure efficient hospital workflow Scheduled appointments, managed patient records, and supported clinical staff Handled communication between departments, patients, and providers Oversaw office procedures, supply inventory, and basic HR support Ensured compliance with hospital policies and healthcare regulations
PETSCH CHIROPRACTIC CENTER PCOffice Manager
Jul. 2020 - Oct. 2022Whitehall, Michigan, United States
Marriott InternationalHostess Server
Sep. 2019 - Jan. 2020Grand Rapids, Michigan, United StatesResponsible for delivering exceptional customer service in a top-rated, fine dining establishment Greeted and assisted patrons, managed floor flow and design, assisted servers and served in providing customer experience
Leprino FoodsReceptionist
Mar. 2019 - Jun. 2019Allendale, Michigan, United States
White Lake Sailing SchoolSailing Instructor
Jun. 2016 - Sep. 2018Whitehall, Michigan, United StatesInstructed and coach groups of youth and adults in swimming and sailing Communicated with students and staff to efficiently and effectively problem solve, teach, and encourage young minds Created a fun learning environment to help students build confidence and skills Managed multiple class schedules, skill levels, lesson plans, hands-on training, classroom, supplies, equipment, and fleet Evaluated students progress, provided feedback to students and parents
White Lake Yacht ClubSwim Instructor & Lifeguard
Jun. 2015 - Sep. 2017Whitehall, Michigan, United States
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