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Work Background
_VOISSenior Business Insights & Trading Specialist
Jan. 2023Budapest, Hungary
LexmarkEMEA BI Analyst Services
Jun. 2018 - Jan. 2022HungaryAnalyzed processes, created/implemented and managed BI solutions in a fast paced
international Information Technology environment
Management of datasets from a wide range of offline and online sources Multi year experience focusing on supporting management by sourcing, transforming, modelling, reporting and interpreting data in a wide variety of tools
In case of discrepancies noticed I have provided wide range detailed comparisons of alternative options Conceptualized and executed reports for KPIs and dashboards to meet the needs of numerous departments Creation of reporting tools with Excel/VBA, Power BI, BOXI,Siebel Analytics and more Collaborate with various crucial projects to support them with data and reports Create and maintain documentation including requirements, design and user manuals, best practices, definitions. Leveraged expertise in manipulation of large datasets in order to identify opportunities
to improve processes, increase customer satisfaction and decrease cost or increase
revenue strategies with technology solutions
LexmarkEMEA NPI Coordinator Services
Oct. 2017 - Oct. 2018HungaryManagement of all service aspects on new product launches Collaborate with multiple departments to ensure the best service solutions are in place and ready to go for launch
Maintain information sources and documentation for new products
Lexmark International, Inc.EMEA ASP Logistic coordinator
Jul. 2015 - May. 2018Budapest, Budapest, HungaryMaintaining and improving the Claim Order process documentation Designing any processes that might require change in different teams Creating and maintaining the monthly Scorecard
Providing training to Channel order Admins Liaising and followup with all parties involved with Order related issues Continuous communication of issues with direct impact on SLA to Claim Admin and
Team Lead
Participation in resolution of issues and design of improvement plans with central team, partners and in-country management
Reporting technical issues in Siebel/Partner Portal/SAP to the responsible Key User Reporting to management any degradation of the logistic partner performance based on day to day observation and scorecard
Lexmark International, Inc.Service contracts Benelux
Jul. 2013 - Jul. 2015Budapest, HungaryResponsible for contract management and administration of Benelux region in
accordance with company policies, legal requirements and client specifications Organizing and managing contract specifications and renewals Updating billing systems Providing assistance with support and process documentation Reporting discrepancies to asset management and pricing contract specialists as well as sales colleagues Liaising with customers to resolve billing questions Processing returned hardware in order for customer accounts to be credited in a timely manner Correspondence with members of sales department, cash collection and technical service desk to work through reoccurring errors, billing questions and solve problems.
Hewlett-PackardTechnical Support
Jul. 2011 - Jun. 2013Hungary, BudapestProviding first and second level suport and technical assistance to customers and on
site engineers Troubleshooting network connections, emails, DNS problems, Domain related issues Performed configuration of routers, changed profile settings, group policies Guided and advised clients in resolving their lan/wan or tcp/ip problems and any issues
related to networking
Created problem tickets to different departments and followed up on them
Gained understanding on the root cause of problems and helped solve them, documented solution for my team, maintained knowledge database on Sharepoint to
enhance team effectiveness Configured various types of routers and changed wireless settings for wireless routers Perfected communication soft skills in dealing with different types of clients often in
stress situation
UnisysResource Center Coordinator
Jul. 2009 - Jun. 2011Hungary, BudapestInitially worked as RCC dispatch scheduler but besides standard roles also took on more challenging tasksk such as Sharepoint Administrator and route optimization for engineers After mere couple of months got promoted to Resource Center Coordinator, where I maintained the technicians day to day operation to outmost efficiency
Managed technicians schedules and processed the information from the field into
system databases and track progress of outstanding incidents Streamlined work processes and standardizing tools for the EMEA region Optimized the Sharepoint
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