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Work Background
City RelayChannel Manager Executive
Sep. 2022Cape Town, Western Cape, South AfricaThis is a multi-faceted role that includes the duties as listed as well as other ad-hoc duties relating to listings on distribution channels. • Managing the process of property listings when received from the onboarding team
• Ensure that listings are of the same quality and meet the City Relay Standards
• Distribute property listings to multiple channels for short, mid & long term rentals via BookingSync and internal system
• Check property performance across the platforms and suggest ways to increase revenue or occupancy based on the hosts needs
• Monitor cancellations and listing issues or complaints - work with the property team to resolve ongoing issues to maintain high review scores
• Work on finding new channels that match the company goals
• Develop strategies and SOP for the distribution team
• Train staff either directly or via training documents or videos
In Residence VillasDigital Channel Manager
Apr. 2020 - Jul. 2022Cape Town, Western Cape, South Africa• Business consulting with owners
• Conflict management
• Source and relationship building with new home owners
• Property Inspections
• Office Management
• Crisis Management
• Event Planning
• Customer service
• Selling add-ons to clients
• Rate negotiation with external suppliers
• Developing a digital strategy for the company
• Implementing and maintaining the digital strategy
• Digital onboarding of homeowners and external suppliers
Booking.comAccount Executive
Oct. 2017 - Apr. 2020Cape TownIn this role I support Booking.com partners with growing their business through our online portal. The aim of the position is to educate partners on products on offer as well as to retain the listings on the Booking.com portal. Partners are consulted with telephonically as well as with face to face visits. • Business consulting with partners
• Conflict management
• Retention of partners
• Partner Visits
• Fraud investigations
• Management of partner expectations
• Event Planning
• Customer service
• Upsell on services and products
• Trouble-shooting queries
Capsol villa rentalReservations Agent
Sep. 2015 - Sep. 2017Cape Town Area, South Africa• Sales & Bookings • Invoicing on Pastel • Payments via Credit Card • Payment recon • Conflict management • Guest Liaison • Supplier negotiation • Customer service • Event planning • Working on SEO keywords for listings • Promoting social media posts
Diamond HolidaysHotel Contractor
Jul. 2014 - Jul. 2015• Hotel Contractor • Problem Solving from guest complaints • Training new staff members on in-house program • Booking hotels for coach groups • Rate negotiation • Credit requests • Conflict management • Tour research
Aquila Private Game ReserveReservations Agent
May. 2014 - Jul. 2014Cape Town, Western Cape, South Africa• Telephonic & email reservations • After hours on-call duty • Driver schedules/roster • Handling Complaints & Queries • Assisting with corporate & group bookings • Transfer driver • Innkeeper booking system • Payment process • Invoicing
Virgin HolidaysCustomer Service Officer
Jun. 2012 - Sep. 2013Meet & greet clients at airport. Be their point of contact in South Africa for all questions and problems. Sold additional day tours to guests
Aqua Car HireHead of Development
Nov. 2011 - May. 2012Cape Town Area, South AfricaA short term contract to start up a company for a friend. Drew up rental contracts and rental rates. Back end web development. Invoicing clients on Pastel. Handling of queries. Hiring and motivating staff
Status Luxury VehiclesOffice Manager/Rental Consultant
Jan. 2010 - Oct. 2011Paarden Island, Cape TownGeneral office management duties
Quoting on rental requests
Quality control checks on drivers & staff
Quality control check on vehicles Creating an economy rental division
Dealing with corporate and very high profile guests
Sourcing product
Marketing
Drive South AfricaRental Consultant
Jan. 2007 - Dec. 2009Handling of incoming car-hire requests via telephone or via email. Upsell clients on 4x4 and car hire requests. Processing payments and general troubleshooting. • Car hire reservations • Credit card dispute/problem solving
• Event planning • Transfer & Chauffeur drive bookings • Rate negotiation • Coach charter • Luxury car rental • Self-drive itinerary building • Globe Track • Website trouble-shooting
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