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Work Background
Waynesville Family PracticePhlebotomist
Jul. 2021Maintained compliance with OSHA, HIPAA, and CLIA standards.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Ensured a smooth day assisting approximately 80-100 patients in a single day effectively and efficiently.
Waynesville Family PracticeReferral Coordinator
Jul. 2021Scheduled appointments with specialists on behalf of clients.
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Responded to over 50 patient inquiries in a day to offer timely updates regarding referral status.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Waynesville Family PracticeMedical Office Receptionist
Jul. 2021Increased office productivity by multitasking efficiently during peak hours, handling up to 4 responsibilities simultaneously.
Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Aided with prescription refill requests.
Hot Spot SaSalesperson
May. 2020 - May. 2021Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with over 100 daily customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Eliada HomesPreschool Teacher
Nov. 2018 - Oct. 2019Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
Developed weekly lesson plans and activities to engage children and promote learning.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Established positive communication with at least 10 parents in daily conversation and formal conferences.
Maintained accurate records of each child's progress throughout the year using various documentation methods such as portfolios or tracking sheets.
Haywood Regional Medical Center - A Duke LifePoint HospitalPhlebotomist
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