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Work Background
Freelance, Quality Assurance Specialist
FreelanceFreelance, Quality Assurance Specialist
May. 2023Remote● Spearhead web-based front-end testing initiatives, optimizing user experience and ensuring quality assurance QA protocols adherence. ● Lead the development and testing of AI/NLP solutions in partnership with the engineering team to improve product functionality and reliability. ● Orchestrate the formulation, execution, and vigilant oversight of comprehensive test plans, meticulously tracking and documenting test findings to uphold rigorous quality assurance QA standards. ● Pioneer the establishment of a structured QA process, championing the development of templates and the documentation of precise standards and protocols, significantly enhancing testing efficiency and consistency. ● Facilitate seamless collaboration with key stakeholders and subject matter experts, engaging in detailed requirements clarification to ensure precise alignment with project objectives.
 Client Care Assistant
Jul. 2023Long Beach, California, United States · On-site● Capture and analyze seniors’ dietary intake, emphasizing percentage breakdowns while documenting nocturnal consumption patterns, providing essential insights to the case manager. ● Conduct client assessments, tailor care plans, and provide personalized support, enhancing the overall client experience and satisfaction. ● Employ proactive communication techniques to actively listen to clients’ needs to improve the quality of care provided. ● Monitor and maintain accurate client records, ensuring confidentiality and data security in compliance with privacy regulations. ● Implement and manage home safety measures, reducing accidents and humanizing the overall living environment for clients.
Dismas House, Resident Support Specialist
Dismas House of St. LouisDismas House, Resident Support Specialist
Apr. 2013 - Jul. 2022St. Louis City County, Missouri, United States · Hybrid● Administered and verified resident subsistence payments, emphasizing timeliness, and showcasing a commitment to financial accuracy. ● Maintained organized and up-to-date resident files, including program-related documents, ensuring easy accessibility and compliance with quality assurance standards. ● Enforced a substance-free living environment through regular urinalysis and swab tests, aligning with safety and program integrity guidelines. ● Assumed role as front desk facility monitor, prioritizing safety and security while offering informative assistance to residents and visitors. ● Conducted thorough intake interviews to assess client needs, crafting personalized service plans for rehabilitation goals and exemplifying individualized care practices.
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