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Work Background
Stealth StartupData Center IT Operations Engineer
Jan. 2024Developing a comprehensive plan for the design, installation, and ongoing maintenance of cloud computing infrastructure to ensure optimal performance and scalability. Conducting in-depth analysis of various elements within the research and development process, with a focus on enhancing process reliability, and providing actionable recommendations for improvements that align with industry best practices. Effectively managing multiple projects concurrently, utilizing strong organizational skills and prioritization strategies to ensure timely delivery and successful outcomes for each initiative. Upholding high-quality standards in all operations, ensuring compliance with regulatory requirements and ISO standards to maintain the integrity and reliability of services. Engaging in international travel to support research and development efforts, while actively collecting data to inform technology enhancements and drive innovative solutions. Developing and refining internal standard operating procedures (SOPs) to streamline processes and improve operational efficiency, contributing to a culture of continuous improvement. Collaborating closely with other operations teams to create detailed internal documentation and methods of procedure (MOPs), fostering clear communication and best practices across the organization.
Vitorino ConsultingChief Executive Officer
Nov. 2023Austin, Texas, United StatesVitorino Consulting LLC focuses on providing a wide range of specialized services that address critical
aspects of IT and data center management for SMEs. The company's services include consultancy in data
center implementation, remote data center management, international data center consulting, cloud
infrastructure assessment, and optimization, among others. Each service is customized to enhance
operational efficiency, ensure security, and optimize resource utilization. By offering infrastructure audits, and support for integrating emerging technologies, and ensuring that SME clients have the necessary tools and knowledge to excel in a competitive technological landscape. For instance, the company's data center management and cloud infrastructure services streamline operations, reducing downtime and enhancing data accessibility to ensure business continuity. By prioritizing energy efficiency and sustainable practices, the firm not only lowers operational costs for its clients but also assists in aligning their IT operations with broader environmental objectives.
EquinixAssociate Data Center Operations Engineer
Jun. 2021 - Jan. 2024São Paulo, BrasilIn my role as an Associate Data Center Operations Engineer at Equinix in São Paulo, Brasil, I was responsible for managing structured cabling systems, collaborating with internal teams and Data Center providers, and providing expert troubleshooting for network issues. -Engaged in the installation and management of structured cabling systems for power, copper, and fiber network connections, ensuring reliable and efficient infrastructure. -Conducted thorough configuration and testing of all hardware components prior to deployment, both for local and remote sites, to guarantee optimal performance and reliability. -Collaborated closely with our Data Center providers and internal engineering teams to streamline the turn-up process, focusing on efficiency and speed in bringing new services online. -Worked alongside network and systems engineering teams to successfully launch new Data Center locations and enhance incremental rack-level infrastructure, addressing challenges related to physical server hardware and network devices as they arose. -Provided expert troubleshooting for network issues and outages, offering essential Level 1 and 2 Network triage support to quickly resolve incidents. -Delivered high-priority support for critical issues encountered by Tier 1 and Level 1 teams, ensuring prompt and effective resolution. - Compiled and analyzed data to produce detailed reports and metrics on incidents and events, helping to inform ongoing improvements. -Developed and documented internal Standard Operating Procedures (SOPs) to standardize processes and enhance operational efficiency. -Managed the entire hardware inventory lifecycle, ensuring accurate tracking and maintenance of equipment. -Created and maintained JIRA boards to facilitate project tracking, task management, and team collaboration. -Successfully oversaw operations at an unmanned Data Center across the EMEA region, efficiently managing resources and ensuring seamless functionality.
Amazon Web Services (AWS)Data Center Technician
Mar. 2019 - Jun. 2021São Paulo e Região, BrasilIn my role as a Data Center Technician at Amazon Web Services (AWS) in São Paulo, I oversaw project coordination, provided technical troubleshooting for hardware issues, and facilitated effective communication with vendors and contractors to enhance operational efficiency. Oversaw the coordination and management of various projects, ensuring that all tasks were completed efficiently and met the established timelines.
Provided technical troubleshooting for hardware-related issues, identifying and resolving problems to minimize downtime and maintain operational continuity.
Engaged effectively with vendors and contractors, facilitating communication and collaboration to support project goals and service delivery.
Actively contributed to the enhancement of operational efficiency by identifying areas for improvement and implementing effective solutions.
Followed established escalation procedures for incident, problem, and change management, ensuring that issues were addressed promptly and escalated as necessary.
Conducted thorough investigations to accurately diagnose the nature of reported faults and issues, while identifying potential points of failure to prevent future occurrences.
Managed the troubleshooting process for hardware breakdowns both remotely via phone and in person for more complex technical challenges that required hands-on intervention.
Documented and communicated newly developed fixes and workarounds to the first and second line support teams, ensuring that knowledge was shared for quicker resolution of future issues.
NET OficialDatacenter Analyst
May. 2013 - Mar. 2019Sorocaba e Região, BrasilIn my role as a Datacenter Analyst at NET Serviços de Comunicação S/A, I performed maintenance, configuration, and management of servers, routers, and switches. I also monitored network links, implemented security policies, and analyzed operational improvements against KPIs to measure progress. Performed maintenance, configuration, installation, and management of servers, routers, and switches.
Monitored network links and data routes.
Implemented security policies.
Analyzed operational improvements against KPIs to measure progress.
Collaborated with project partners to develop system analysis and design based on client specifications.
Conducted root cause analysis to identify countermeasures for business errors and enhance operations.
Instructed users on automation systems and features to reduce work time and achieve quality results.
Created and maintained a comprehensive quality management system.
Increased company efficiency and customer satisfaction by eliminating inefficient processes.
Translated business requirements into high-level conceptual designs that meet program performance, usability, and scalability criteria.
Streamlined business processes to reduce operating costs.
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