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Work Background
Strategic Planning, Projects and Risks Manager
Advocacia-Geral da União (AGU)Strategic Planning, Projects and Risks Manager
Sep. 2022 - Mar. 2025Brasília, Distrito Federal, BrasilLed strategic planning and project teams, with direct reporting to the Head of Corporate Governance. Managed institutional strategic programs and projects, including journey and process mapping, implementation of process improvements, internal satisfaction surveys, legal intelligence system deployment, integrated risk management, and development of the AGU Strategic Plan 2024-2027 using the OKR methodology, along with KPI management.
Founding Partner
En Mi CasaFounding Partner
Jan. 2017 - Jun. 2022Brasília, Distrito Federal, BrasilDesign and creation of a gastronomic experience company, focusing on customer satisfaction and fidelity. Persona definition, journey mapping, improvements implementation.
Project Manager
Advocacia-Geral da União (AGU)Project Manager
Oct. 2014 - Aug. 2022Brasília, Distrito Federal, BrasilLed strategic projects, reporting directly to the Head of Strategic Management. Monitored project timelines, indicators, and risks; developed and implemented AGU’s Strategic Plans for 2016-2019 and 2020-2023, and managed institutional programs, including journey mapping, improvement initiatives, and internal satisfaction surveys.
Planning Manager
GRUPO RCSPlanning Manager
May. 2012 - Aug. 2013Brasília, Distrito Federal, BrasilLed the planning team, reporting directly to the Executive Board Quality program and KPI´s management. ISO Implementation
Project and Planning Manager
LATAM AirlinesProject and Planning Manager
Aug. 2010 - Nov. 2011São Paulo, BrasilLed the planning and Project teams, reporting directly to the Airport Board. Performance and KPI´s report management, implementing innovation projects for airports, processes continuous improvement, NPS management.
Customer Experience Manager
LATAM AirlinesCustomer Experience Manager
May. 2009 - Jul. 2010São Paulo, BrasilLed quality team, reporting directly to the Quality Board. Journey and process mapping, implementation of process improvements, satisfaction surveys - NPS
Project Coordinator – PMO
LATAM AirlinesProject Coordinator – PMO
Nov. 2008 - Apr. 2009São Paulo, BrasilLead projects teams in the marketing, logistics and quality fields.
Marketing Consultant
Vivo (Telefônica Brasil)Marketing Consultant
Jan. 2006 - Nov. 2008São Paulo, BrasilImplemented pre-sales projects, sales channels, after-sales, and customer relationship initiatives in Latin America. Implemented customer satisfaction methodologies and developing segmented service strategies.
Business Analyst
Vivo (Telefônica Brasil)Business Analyst
Apr. 2005 - Jan. 2006São Paulo, BrasilAnalyzing marketing and sales performance indicators and developing reports.
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