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Work Background
TTECBilingual Customer Service Representative
Mar. 2025Athén, Attiki, GreklandProviding high-quality bilingual customer support, ensuring excellent service and tailored solutions to meet clients’ needs. Collaborating in a fast-paced, international environment while handling inquiries with professionalism, efficiency, and empathy. Dedicated to delivering exceptional customer experiences and maintaining high satisfaction levels.
UpworkTranslator
Mar. 2025Attiki, GreeceAs a freelance language professional on UpWork, I offer high-quality translation and localization services between Swedish, Greek, and English. I ensure accuracy, cultural nuance, and a natural flow in every project, helping businesses and individuals communicate clearly and effectively across borders. With a strong attention to detail and a passion for languages, I deliver work that is not only precise but also tailored to the target audience’s culture and context. Whether it’s website content, marketing material, official documents, or creative text, I strive for excellence and client satisfaction in every assignment. Let’s collaborate to bring your message to the world!
TeleperformanceBilingual Customer Service Representative
Jun. 2024 - Feb. 2025Aten, Attiki, Grekland
FoundeverTrilingual Team Manager
Dec. 2023 - Jun. 2024Athén, Attiki, GreklandAs a Team Leader at Foundever, I managed a team supporting the Swedish market for our project. My primary responsibility was to coach and motivate team members to ensure high customer satisfaction and excellent support quality. Key responsibilities included: • Operational management of the team’s daily activities. • Monitoring KPIs and performance to achieve set targets. • Conducting regular coaching sessions and providing constructive feedback. • Scheduling and resource management to optimize productivity. • Handling conflicts and supporting team well-being. • Collaborating with project management and other departments to improve workflows and processes. • Reporting and analyzing team performance metrics. This role required strong communication skills, a solution-oriented mindset, and a focus on team development.
Majorel Greece / Teleperformance GreeceBilingual Customer Service Representative
Oct. 2023 - Dec. 2023Aten, Attiki, GreklandIn this role, I provided exceptional customer support through various communication channels, including phone and email. I addressed customer inquiries, resolved issues, and ensured a high level of satisfaction by delivering efficient and personalized service. I collaborated with internal teams to provide accurate product information and resolve complex concerns, always striving to maintain a positive customer experience. My role also involved handling returns, exchanges, and product inquiries, ensuring timely and effective solutions while maintaining a professional and friendly tone.
TeleperformanceFinance Administrator
Jun. 2023 - Oct. 2023Athén, Attiki, GreklandAs a Finance Administrator in a call center environment, I was responsible for managing the financial aspects of two key projects. My role included overseeing and administering project budgets, tracking expenses and revenues, and ensuring that all financial transactions adhered to set guidelines. I was tasked with identifying and addressing any financial discrepancies, as well as preparing and providing detailed financial reports to management to support decision-making. My duties also involved billing, payment processing, and collaborating with cross-functional teams to ensure that financial goals were met and projects were executed successfully within the established budget
TeleperformanceBilingual B2B Sales Operations Supervisor
Jun. 2022 - May. 2023Aten, Attiki, GreklandPromoted to oversee sales operations for the Nordic market while taking on the additional role of Commercial Lead. Focused on strategic sales initiatives, client engagement, and maximizing team performance. Consistently exceeded sales targets and implemented innovative solutions to optimize operational efficiency. Key Responsibilities and Achievements: • Supervised and coordinated a high-performing sales team for the Nordic B2B market. • Took the lead in commercial planning and execution, driving revenue growth and client satisfaction. • Consistently overachieved sales and operational targets through strategic focus and effective execution. • Conducted market analysis to identify trends and opportunities, adapting strategies to align with client needs. • Mentored team members and fostered a culture of collaboration and excellence. • Delivered performance reports and actionable insights to stakeholders, improving decision-making processes.
TeleperformanceBilinguar B2C Sales Operations Supervisor
Jul. 2021 - May. 2023Athén, Attiki, GreklandIn this senior role, I was responsible for leading sales operations across the Nordic market, driving performance and ensuring seamless coordination within the team. My focus was on achieving sales targets, delivering exceptional customer service, and enhancing operational efficiency. Key Responsibilities and Achievements: • Oversaw and managed sales operations for the entire Nordic region. • Led a high-performing sales team, providing training and strategic guidance. • Developed and implemented process improvements to optimize sales workflows. • Analyzed sales data and prepared performance reports for stakeholders. • Fostered strong relationships with clients, contributing to increased revenue and customer loyalty.
TeleperformanceJunior Bilingual Operations Supervisor
Jan. 2021 - Jul. 2021Athén, Attiki, GreklandIn this role, I transitioned into a leadership position, overseeing a team of Customer Service Representatives. My responsibilities included managing team performance, providing coaching and feedback, and ensuring operational excellence in daily activities. Key Responsibilities and Achievements: • Led a team of CSRs, driving performance and engagement in a remote work environment. • Conducted regular one-on-one coaching sessions to improve team productivity. • Monitored team KPIs and implemented strategies to achieve and exceed targets. • Fostered a positive and collaborative team culture, ensuring high employee morale.
TeleperformanceSenior Bilingual Customer Service Representative
Aug. 2020 - Dec. 2020Athén, Attiki, GreklandPromoted to Senior CSR, taking on greater responsibilities in providing support to the Swedish market while mentoring junior team members. Played a key role in resolving complex customer inquiries and improving customer satisfaction metrics through efficient problem-solving and excellent communication skills. Key Responsibilities and Achievements: • Provided guidance and support to junior team members to ensure quality performance. • Handled escalated customer issues, achieving a high resolution rate. • Improved operational workflows by identifying inefficiencies and suggesting solutions. • Maintained top performance in customer satisfaction scores and adherence to KPIs.
DAHLBERGS BILSKOLA ABAdministrativ assistent
Jun. 2020 - Jul. 2020Stockholm, Stockholm, SverigeAssisted in administrative and operational tasks for a busy driving school. Key responsibilities included managing schedules, processing payments, and maintaining accurate documentation. Supported the office’s daily operations and contributed to an organized and efficient workplace. Key Responsibilities and Achievements: • Coordinated schedules and appointments for driving instructors and students. • Handled invoicing, payments, and financial records with accuracy. • Provided excellent customer service to ensure client satisfaction. • Maintained organized filing systems and streamlined administrative processes.
TeleperformanceBilingual Customer Service Representative
Jan. 2020 - Aug. 2020Athén, Attiki, GreklandProvided outstanding customer support as a Sales Support Agent, focusing on the Swedish market. Responsibilities included handling customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. Demonstrated excellent communication skills and problem-solving abilities while working in a dynamic and fast-paced environment. Key Responsibilities and Achievements: • Delivered exceptional customer service via multiple communication channels. • Handled complex customer issues and ensured prompt resolution. • Maintained a customer-centric approach to strengthen loyalty and satisfaction. • Collaborated with cross-functional teams to enhance the customer experience.
Jarla TrafikskolaAdministrativ assistent
Feb. 2017 - Oct. 2019Stockholm, SverigeServed as an Administrative Assistant at one of Stockholm’s leading driving schools for motorcycles, operating in a high-paced and dynamic environment. Excelled in providing outstanding customer service and administrative support, while consistently achieving strong sales results and maintaining excellent relationships with both customers and colleagues. Key Responsibilities and Achievements: • Managed scheduling, invoicing, and administrative tasks to ensure smooth daily operations. • Delivered exceptional customer service, building strong rapport and trust with clients. • Consistently exceeded sales targets by effectively promoting courses and services. • Provided key support during peak periods, demonstrating adaptability and efficiency. • Played a pivotal role in maintaining the school’s reputation for excellence and professionalism.
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