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Network Power<100 people
Roles
💰50%
Investor & VC
💸50%
Marketing
✔️50%
IT
Geos
🇺🇸50%
United States
Work Background
AthenaExecutive Partner
Jan. 2025 - Feb. 2026CebuAs an Executive Assistant, I deliver comprehensive administrative and operational support to senior leaders, driving efficiency through effective workflow coordination, strategic calendar management, and forward-thinking planning. I excel at optimizing processes, handling intricate scheduling demands, and proactively addressing needs to boost overall productivity. With a meticulous and anticipatory mindset, I support relationship building, organize events, and oversee project logistics, empowering executives to concentrate on mission-critical goals. My strengths lie in organization, strategic problem-solving, and establishing structure—skills that allow me to thrive in fast-paced settings where flexibility and confidentiality are essential.
IntouchCXTeam Lead
Sep. 2022 - Dec. 2024Ensured top-notched and efficient support to the production team by checking daily updates and calibration with the team. Delivered over 20 comprehensive mentoring sessions, conducted quality checks on 100+ deliverables, and facilitated post-project reviews that improved project outcomes by 15% and achieved a 90% client satisfaction rate. Provided timely audits, status updates and proactive communication to management teams, fostering transparency and trust in project delivery.
IntouchCXSenior Support Advisor
Mar. 2021 - Sep. 2022Demonstrated expertise in handling technical inquiries quickly and efficiently across multiple channels by providing real-time diagnostics and solutions to ensure timely resolution of complex issues. Managed 20-25 merchant accounts daily, offering platform support and showcasing strong problem-solving skills to resolve queries accurately and promptly, resulted in a 10% improvement in customer retention, highlighting my ability to deliver consistent, high-quality service.
SYKES PhilippinesTechnical Support Representative
Nov. 2020 - Feb. 2021Exhibited expertise in managing escalated inquiries efficiently over the phone by promptly dispatching technicians when necessary and preparing reports for the management team, ensuring the swift resolution of complex issues. Managed 15-20 customer accounts daily while providing support to a team of 50 agents, showcasing strong multitasking and prioritization abilities.
Concentrix Limited CompanyTechnical Advisor
Oct. 2019 - Aug. 2020Showcased proficiency in managing technical inquiries swiftly and effectively over the phone by conducting real-time diagnostics and implementing fixes, ensuring the timely and strategic resolution of complex issues. Managed 20-25 customer accounts daily, offering order support while demonstrating outstanding customer service and order management skills by ensuring orders were processed accurately and promptly, which led to a 10% improvement in customer retention.
EPX: EPERFORMAX CONTACT CENTERSBuyer Support
Dec. 2015 - Mar. 2016Managed daily operations and buyer support for order management, assisting 25+ customers daily, and implemented an efficient system that improved order accuracy, reduced errors by 15%, and enhanced customer satisfaction. Exhibited proficiency in managing escalated inquiries quickly and efficiently over the phone, resolving complex issues on time by implementing a tracking system.
ResultsCXCustomer Service Representative
Feb. 2014 - Sep. 2014Handled high-priority escalations by efficiently resolving customer issues via phone, utilizing active listening and problem-solving skills, ensuring prompt resolution and a 90%+ positive customer satisfaction scores rating consistently. Achieved seamless project tracking by providing timely audit status updates, leveraging data management tools and proactive communication, fostering transparency and trust among management teams. Maximized customer satisfaction by delivering 30+ positive customer satisfaction scores monthly, utilizing workflow optimization strategies and effective time management, demonstrating resilience and adaptability in high-pressure environments.
QualfonInformation Technology Help Desk Support
Dec. 2013 - Feb. 2014Provided first-level support by addressing customer issues and guiding them through resolutions. Escalated unresolved queries to the appropriate support level while tracking and routing problems to the correct resources. Maintained accurate records, update customer data, and generate activity reports to ensure proper documentation and closure. Enhanced knowledge of help desk procedures, products, and services while exceeding customer expectations through excellent service.
QualfonCustomer Support Specialist
Dec. 2012 - Nov. 2013Demonstrated ability to efficiently address technical inquiries over the phone, by ensuring customer issues are fixed, delivering timely and strategic solutions to complex issues. Managed 20-25 customer accounts daily, providing seamless order support and showcasing outstanding customer service, strong multitasking and analytical skills.
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