I'm a graphic designer and architect with a strong visual eye and over a year of experience creating social media content and branding materials. I've worked with OSI Staffing, where I designed everything from Instagram posts to business cards, gift boxes, and flyers. I’m skilled with Adobe Creative Suite, Canva, and CapCut.
My background in architecture also gives me an edge in design precision—I can create and edit floorplans, build presentation boards, and visualize concepts clearly. I’m committed, detail-oriented, and always ready to think outside the box to bring ideas to life. I adapt easily to feedback and enjoy finding creative solutions to any challenge.More...
Guisela Paiz
Vice President Operations@IntouchCX
Verified
Guisela Paiz is a seasoned professional currently serving as the Vice President of Operations at IntouchCX, a leading customer experience solutions provider. She holds extensive experience in operational management, process improvement, and team leadership. Prior to her role at IntouchCX, Guisela worked in several high-profile organizations where she honed her skills in strategic planning and project management. Her expertise in driving operational efficiencies and maximizing productivity has been key to her successful career. Guisela is a dynamic leader, known for her ability to build high-performance teams and delivering on organizational objectives. Her strategic vision and innovative approach to operations management have contributed significantly to the growth and success of IntouchCX.More...
Oluwakemi Ayeni
Customer Service Representative@IntouchCX
Verified
Oluwakemi Ayeni is a dedicated Customer Service Representative at IntouchCX, where she excels in delivering top-notch support and fostering positive customer relationships. With over three years of experience in the industry, she is passionate about problem-solving and enhancing the customer experience. Oluwakemi is known for her effective communication skills and her ability to handle challenging situations with empathy and professionalism. Outside of work, she enjoys exploring new cultures through travel and is an avid reader of contemporary fiction.More...
Stephanie Banegas
Operations Manager@IntouchCX
Verified
I’m an experienced operations Manager with over 7+ years of experience.More...
Oscar Armando Funez Ramirez
Operations Manager@IntouchCX
Verified
Over 8 years of experience in operations and customer service, expert in streamlining processes and managing customer relations. Passionate about creating a positive customer experience and works hard to ensure that each customer interaction is meaningful and enjoyable. Highly organized and love to find new ways to make the customer experience better and increase customer satisfaction.More...
Juan Carlos Palma Caballero
Senior Team Lead@IntouchCX
Verified
5 years in the BPO industry with strong knowledge on KPI management and leading teams to success.More...
Sergio Dubon
Director of Operations@IntouchCX
Verified
I’m an Industrial Engineer that started my career in Procter & Gamble back in 1999. I redirected my career into the BPO and Call Center industry with over 20 years of experience. I currently manage 3 different clients with operational presence in Guatemala, Honduras and Colombia. I now work for IntoucCX based in Guatemala City.More...
Isaura Limardo
Learning Development Director@IntouchCX
Verified
Isaura Limardo is an accomplished professional specializing in learning and development strategies. Her last position as a Learning Development Director at IntouchCX, a leading customer experience company. Throughout her career, Isaura has been instrumental in creating and implementing effective learning programs, driving employee growth and development. She has a deep understanding of the training needs of modern organizations and uses this knowledge to shape learning experiences that enhance job performance, improve job satisfaction, and drive business outcomes. Isaura is highly skilled at identifying organizational gaps and developing training programs that help employees build the skills they need to succeed. She is a strong believer in continuous learning and is dedicated to creating a culture of growth and development within her organization.More...
Yina Paola Melo Navarro
Customer Service Representative@IntouchCX
Verified
A dedicated Customer Service Representative at IntouchCX. I’m well-versed in providing top-notch support to customers, demonstrating exceptional communication skills and a commitment to maintaining high levels of customer satisfaction. I have a proven track record of managing customer concerns and inquiries in a professional and timely manner. I’m a team player with a keen eye for detail and a knack for problem-solving. Fluent in both Spanish and English, I’m a skilled bilingual communicator. My role at IntouchCX has allowed me to utilize and enhance my abilities in customer relationship management, making me an invaluable asset to the company.More...
Mansi Borkofsky
Financial Customer Service Representative@Canada Life
Verified
In my current role, I provide excellent customer service to the employees of several multinational companies regarding their investments in RRSPs, RPPs, DPSPs, and various other types of registered and non-registered investment plans. In the past 10 years, I have worked at every level of a retail environment up to a Store Manager, I have provided technical support for a popular global brand, and I have nurtured exceptional interpersonal communication skills in B2C and B2B environments!More...
Paula Bolívar
Internationalist@3M
Verified
As Paula Bolívar, an Internationalist at 3M, I have successfully managed and expanded business operations across various global markets. I have developed and implemented strategic plans that enhanced the company's international presence. My achievements also include fostering strong relationships with international partners and stakeholders, leading to increased profitability and growth. I have successfully navigated through complex international laws and regulations, ensuring compliance at all times. My multicultural understanding and language skills have also been instrumental in bridging cultural gaps and facilitating effective communication.More...