Dynamic and results-driven Executive with a passion for enhancing customer experiences, leading change, and
fostering people development. Highly skilled in operations management, employee retention, and achieving key
client success metrics. Proven track record of implementing best business practices to improve efficiency, reduce
costs, and elevate service performance. Adept at setting organizational vision, developing strategic business
plans, and driving continuous improvement. Inspirational leader with a collaborative approach, known for building
strategic partnerships, mentoring cross-functional teams, and delivering exceptional service that exceeds
customer expectations.More...
Marjorie Morales
Cultural Lead@ResultsCX
Verified
With over 7 years of experience in project coordination, specializing in social development programs, I have honed my skills in managing cross-functional teams and delivering impactful projects that drive community growth and positive change. Currently, I serve as the Cultural Lead at a leading BPO, where I oversee and cultivate a dynamic and inclusive organizational culture. My expertise includes fostering employee engagement, developing initiatives that enhance workplace morale, and aligning company values with daily operations. I am passionate about creating environments where people thrive and organizations succeed. Looking forward to contributing my expertise in project coordination and cultural development to new opportunities.More...
Nadia Campaniello
Senior Agent@ResultsCX
Verified
ResultsCX has continued to demonstrate steady growth and performance in the customer experience management industry. As a Senior Agent, my expertise has significantly contributed to the company's success. The effective management and leadership skills have led to increased customer satisfaction rates and overall productivity. I focus on fostering a positive work environment, implementing innovative strategies, and driving operational efficiency continues to strengthen ResultsCX's market position. Despite the challenges posed by the dynamic business landscape, my resilience and adaptability ensure the company's continuous growth and improvement.More...
General Virtual Assistant/Sales/Technical Support/Customer Service
Verified
Mikkie Madridejos is a dynamic General Virtual Assistant with over seven years of experience in sales, technical support, and customer service. Known for her exceptional multitasking abilities and keen attention to detail, Mikkie has successfully managed diverse client portfolios, driving a 30% increase in customer satisfaction and a 20% boost in sales within the past year. Her technical acumen is complemented by her strong communication skills, enabling her to resolve complex issues efficiently and foster lasting client relationships. Mikkie is passionate about leveraging her expertise to streamline operations and enhance customer experiences in fast-paced environments.More...