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Work Background
DerivDirector
Oct. 2021Kigali City, Rwanda
Deriv.comCountry Manager at Deriv.com Rwanda
Nov. 2020Kigali City, Rwanda
DerivBusiness Development Manager - Africa
Oct. 2020Kigali City, RwandaAs Business Development Manager for Africa at Deriv.com, I am responsible for driving growth and expanding the company's presence across the African market. This involves identifying new business opportunities, building relationships with partners and clients, and developing strategies to increase market share. The role also includes analyzing market trends, tailoring products to meet local needs, and ensuring compliance with regional regulations.
Deriv.comAffiliate Manager & Marketing Executive
Aug. 2019 - Nov. 2020Dubai, United Arab EmiratesAs Affiliate and Marketing Manager I oversee affiliate management and acquisition, drive product and service marketing, and conduct market research. Responsibilities include training Affiliates on our platform and trading products, offering in-person and online support, and executing digital and social media marketing strategies to enhance brand visibility and engagement.
Mon Ami ShoesE-commerce & Social Media Executive
Jul. 2018 - Jul. 2019Dubai, United Arab EmiratesAs an E-Commerce and Social Media Executive at Mon Ami Shoes, I managed product photography, retail shop operations, and online reputation to ensure a strong brand presence. I oversaw website administration, delivery logistics, and the seamless operation of online selling platforms such as Souq.com, Wadi.com, and Noon.com, driving sales and enhancing customer satisfaction.
Mamikonyan Lebanese Armenian Restaurant GroupIT Executive
Sep. 2017 - Jun. 2018Dubai, United Arab EmiratesAs an IT Executive at Mamikonyan Restaurant in Dubai, I ensured the smooth operation of IT infrastructure by maintaining network printers, copiers, and POS systems, including waiter order tablets and invoice printers (EzeeBurrp). I administered LAN, email setups, and Windows Server 2012, while performing system security updates and providing user training. Additionally, I managed social media marketing across platforms like Facebook, Twitter, Instagram, and YouTube, and resolved IT support desk issues for Windows, Mac, Android, and iOS systems in compliance with agreed SLAs.
Transfrontier TradingIT Manager
Jul. 2015 - Jun. 2017City of Johannesburg, Gauteng, South AfricaAs IT Manager at Transfrontier Trading, I maintained network printers, and copiers, and ensured the seamless operation of LAN and Wi-Fi networks to minimize downtime. I conducted regular testing and restoration of three backups to different hardware every eight weeks, ensuring data integrity. Additionally, I managed basic website administration, and email setups, and provided user training. I also oversaw the design and maintenance of digital assets, including Facebook Timeline covers profile pictures, thumbnails, ads, landing pages, Twitter profiles, and YouTube videos and adverts, enhancing the company’s online presence.
Impact Solar Energy (Pvt) LtdInformation Systems / Projects Manager
Jan. 2011 - Jun. 2015Harare, ZimbabweAs Information Systems and Projects Manager at Impact Solar Energy, I maintained and administered LAN, Wi-Fi, email, and website systems while ensuring regular system security updates. I identified and implemented organizational development strategies, such as employee training programs and recognition initiatives, to enhance participation in marketing and online review-building efforts. Additionally, I designed adverts for marketing campaigns and promoted content through social media advertising. I also managed all IT support desk issues for both Windows and Mac systems, adhering to agreed SLAs to ensure seamless operations.
ZIG ComputersSales and Services Manager
Jan. 2007 - Dec. 2010Harare, ZimbabweAs Sales and Service Manager at Zig Computer, I spearheaded the launch of a new sales division for Impact Electronics (Pvt) Ltd, successfully selling SAHARA and HP hardware, accessories, and software while establishing the services department. I supervised the sales team, monitored departmental profitability, and ensured exceptional customer care by resolving and escalating issues promptly. Additionally, I identified new customers, analyzed market trends, and conducted competitor analysis to drive growth. I also delivered presentations to potential clients and provided product knowledge training to enhance team performance and customer satisfaction.
Philips Electrical (Pvt) LtdIT Manager
Jan. 2003 - Dec. 2006Harare, ZimbabweAs IT Manager at Philips Electronics, I conducted user training for Microsoft Office programs, internet use, and email, while successfully implementing Management Information System (MIS) requirements for middle and upper management using ERM tools like ACCPAC. I restructured the IT department, overseeing network administration (LAN/WAN), network security, and Windows Server NT administration. Additionally, I managed and trained staff, providing guidance, evaluation, and discipline in all IT-related matters. From May 2004 to December 2005, I led the successful migration of three strategic business units from Pastel to a unified ERM (ACCPAC) platform, streamlining operations and enhancing efficiency.
Heritage InsuranceSytsem Administrator
Jan. 2000 - Dec. 2002Harare, ZimbabweAs Systems Administrator at Heritage Insurance, I managed and generated all finance reports for month-end and year-end processes. I trained users on the Premium Insurance Package and Microsoft Office tools, ensuring seamless adoption. I successfully led the digital transformation of IGI Insurance Company, a sister company, by transitioning it from a manual system to a computerized one. Additionally, I handled email administration, user-level access control, and privilege management, while maintaining system security through regular updates of Norton Antivirus on both servers and workstations.
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