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Work Background
Ryp LabsChief of Staff
Sep. 2024Bothell, Washington, United States• Defined commercialization strategy and execution at Ryp Labs, driving revenue growth
• Implemented CRM from the ground up, enabling ability to track and nurture opportunities and forecast revenue • Data: Connected inventory management and other systems through APIs to streamline operations and create metrics that matter
• Managed People, HR, and culture, overseeing onboarding, offboarding, benefits, and performance management processes
Ryp LabsChief of Staff
Dec. 2023Fractional Chief of Staff at Ryp Labs - supporting the CEO, COO and the rest of the team in our mission to end food waste.
TechSmartChief Operating Officer
Oct. 2021 - Oct. 2023Product and Operations:
- Spearheaded the successful implementation and execution of the OKR (Objectives and Key Results) process across the company, aligning teams and driving results towards strategic SaaS objectives.
- Developed clear product roadmap with Product team to unify initiatives and work across the company.
- Acted as a key strategic partner to the CEO, leading high-impact initiatives and projects while providing crucial support in decision-making processes.
- Managed Customer Success team supporting product implementation, with users consistently giving NPS scores of 75+ quarter after quarter
- Drove data-centric decision-making by developing comprehensive dashboards for customer success data, enabling informed actions at all levels of the organization.
- Utilized financial modeling techniques to forecast company growth and optimize operational needs, enhancing overall efficiency and cost-effectiveness.
- Streamlined company systems through data engineering, integrating Salesforce, Airtable, Tableau, and customer success tools, empowering employees to focus on mission-critical tasks.
- Championed the Learning and Development function, fostering a culture of continuous improvement and professional growth among team members.
- Drove a thriving remote-first company culture, cultivating an environment that fosters employee engagement and productivity.
TechSmartDirector of Teacher Success
Jan. 2020 - Oct. 2021Seattle, Washington, United States- Acted as Chief of Staff on key strategic initiatives and projects for the CEO
- Led and managed the Learning and Development department, successfully training hundreds of teachers annually.
- Spearheaded the implementation of the company's remote-first bootcamp strategy, resulting in a substantial reduction in fixed training costs.
- Maintained an outstanding average training Net Promoter Score (NPS) of over 75 for five consecutive quarters.
- Revamped registration processes, class setup, progress tracking, and satisfaction surveys, streamlining operations and enhancing overall efficiency.
- Attracted and supervised a team of top-tier trainers, driving excellence in training delivery.
- Fostered strong cross-functional relationships, serving as a trusted business partner to address culture and people-related matters.
- Displayed exceptional leadership as the head of the customer success team, significantly improving year-over-year Net Revenue Retention metrics.
Chelsea Byers ConsultingPrincipal Consultant
Jun. 2019Greater Seattle Area- Startup Business advisor - strategy, product, people and operations.
- Change management consultant.
- Work with clients to develop clear product roadmaps and effectively run their companies.
- Revenue modeling and product roadmapping for emerging education businesses. - Executive coach.
- Senior instructional design and education product expertise.
Brelis ConsultingConsultant
Jun. 2019 - Jan. 2020
Galvanize IncVP of Product and Instruction
Apr. 2017 - Jun. 2019Greater Seattle Area-Set product vision for company
-Develop innovative ways to maximize revenue and create quality customer experiences
-Leads curriculum development team for data science and web development, oversee strategic plan for curriculum development at scale
-Manage Engineering team and Learning Management System (LMS) software product development
-Leads Instructional Design team
-Develop future course product offerings that meet real employment needs in the current economy
-Responsible for student learning and quality of education product delivery across large network of schools in six states and nationwide remote program
-Responsible for Galvanize vision for high-quality instruction, and student learning across the organization
-Iterate on current course offerings as needed, improving quality or redefining learning outcomes
-Responsible for onboarding and training all faculty in teaching essentials, leadership and interpersonal skills, delivery and quality
Galvanize IncProduct Manager, Web Education
Aug. 2016 - Apr. 2017Greater Seattle Area-Conduct market research for web development education products using data on industry trends and through interviews with employers
-Develop blended learning education offerings to improve access to web development education for students
-Support new education offerings from launch to ongoing implementation
-Track performance and iterate on product offerings based on feedback and student learning data
-Work closely with software developers, software product managers, instructional designers, campus operations and instructors
General Assemb.lyDirector of Instructor Development and Training
Sep. 2013 - Aug. 2016Greater Seattle Area-Manage internal learning and development for staff of over 800 who teach courses in business, technology and design to adult students at General Assembly. -Oversee global team to implement scalable training and measures of training effectiveness across 14 campuses worldwide. -Oversee product development for blended learning courses. -Matrix manage staff trainers. -Lead vision for campus instructional quality at General Assembly and learning and development support.
General Assemb.lyWeb Development Immersive (WDI) Instructor Specialist
May. 2013 - Sep. 2013Greater New York City Area
Udine International SchoolMath and Science Teacher
Mar. 2012 - Feb. 2013Udine Area, ItalyMiddle school science and math teacher at a leading international school in Italy. Implementing standards-aligned curriculum practices across the math and science departments. Introduced online grading and achievement tracking system to build student investment in learning outcomes. Also taught math, science, language arts and social studies content to grade 5 students from 03/2012 to 06/2012.
Euromoney Institutional InvestorWriter/Researcher
Feb. 2011 - Aug. 2011Hong KongResearch business and finance markets, law firm performance and partner moves for the International Financial Law Review (IFLR) 1000 and Asialaw Profiles publications. Write editorials for the China, Hong Kong, Thailand, and Macau jurisdictions.
UK Parliament House of CommonsResearcher - Department of Information Services
Jan. 2010 - Apr. 2010Researcher for the House of Commons Department of Information Services. Analyze past election results and information about MPs standing down, and create database for quantitative and qualitative information about the new - and likely new - MPs who will be taking seats in Parliament after the next general election. Finding and entering PPC (Prospective Parliamentary Candidate) information that will be useful for the House of Commons and MP staff.
University College LondonGroup Leader - Horizons Saturday School
Oct. 2009 - Jan. 2011Manage 25 students and help lead four undergraduate student ambassadors in the Horizons Saturday School outreach program. Work with students and staff to inspire low-income 15 year-olds with no family history of going to college to attain higher qualifications and go to university.
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