Results-driven Customer Experience (CX) Specialist and Customer Support Professional with 5+
years of experience in fintech, mobility, hospitality, and operations support environments.
Proven expertise in high-volume customer support, CRM management, technical
troubleshooting, SLA compliance, KPI monitoring, escalation handling, customer retention, and
process improvement. Recognized for consistently achieving 95%+ CSAT scores while managing
60–80 daily interactions across chat, email, and live support channels. Skilled in Zendesk,
Salesforce CRM, Intercom, support analytics, onboarding optimization, payment issue
resolution, root-cause analysis, workflow optimization, and cross-functional collaboration.
Strong ability to improve first-contact resolution (FCR), reduce churn, optimize customer
journeys, and support operational scalability.More...
Prisya Radha
Legal Counsel@Deriv Services Sdn Bhd
Verified
Always asking myself the question “Why can’t we do it this way?” means I research with an enabling spirit and have a sharp eye for unblocking inefficiencies.More...
Godfrey Zvenyika
Head of Business Development@Deriv
Verified
**Professional Overview**
I am a results-driven Business Development and IT Management Executive with **12+ years** of leadership experience across fintech, e-commerce, and IT infrastructure in Africa and the Middle East. My expertise lies in driving revenue growth, building strategic partnerships, executing digital transformations, and scaling operations in dynamic markets. Based in Kigali, Rwanda, I currently lead Deriv’s African expansion while leveraging deep technical knowledge in systems management, CRM, mobile payments, and data-driven marketing.
**Key Achievements**
- **Strategic Leadership at Deriv RW Ltd (Kigali, 2020–Present)**
As Director & Country Manager (since Oct 2021) and Business Development Manager (Africa), I spearheaded market entry and growth across **10+ African countries**. I built and managed partnerships with payment providers, affiliates, and regulators; implemented BPO, mobile payments, and CRM strategies that significantly improved customer acquisition and retention; and drove product localisation and regulatory compliance for sustainable expansion.
- **Affiliate & Digital Marketing Success (Deriv.com, Dubai, 2019–2020)**
Recruited, trained, and tracked affiliates while executing digital and social media campaigns that boosted partner engagement, brand visibility, and lead generation.
- **E-Commerce Growth (Mon Ami Shoes, Dubai, 2018–2019)**
Managed online sales platforms (Noon.com and Souq.com), delivering a **30% increase in sales**.
- **IT Infrastructure Optimisation (Transfrontier Trading, South Africa, 2015–2017)**
Streamlined IT systems and proactive maintenance, reducing downtime by **40%**.
- **Earlier Career Highlights (Zimbabwe, 2000–2015)**
Held progressive IT and management roles at Impact Solar Energy, ZIG Computers, Philips Electronics, and Heritage Insurance Company, building a strong foundation in systems administration, project management, sales, and underwriting.
**Education & Credentials**
- MBA in International Business – Westford More...
Daniel Gerardo Britez Rodriguez
Education Specialist@Deriv.com
Verified
Education Specialist and AI-assisted content creator with a background in customer experience, training, and team leadership in the fintech industry. I specialize in researching, testing, and simplifying complex topics to create educational and marketing content for global affiliate partners.
My professional path includes roles in customer support, training, and team leadership at Deriv, along with international client service experience as cabin crew with Emirates Airline in Dubai. These experiences helped me develop strong communication, problem-solving, and cross-cultural collaboration skills.
I actively use AI tools such as Claude, AI Studio, and Veo to research, generate, and optimize content, combined with creative software like Adobe After Effects and Premiere for video and educational materials.
Native Spanish speaker, fluent in English, with working understanding of Portuguese.More...
Craig Hogan
CTO/Director@Chillfire ltd.
Verified
Professional geek with a wide range of skills and expertise across different sectors and industries.
2 decades of Web and software development and a passion for building awesome teams of super smart people.
Happiest when building thingsMore...
Dviana Mavani
Senior Regulatory Executive@Deriv
Verified
Jacynthia Joycelyn
Senior Compliance Executive cum Head of Office@Deriv
Verified
Olga Saliba
PR & Communications Manager
Verified
20 years of professional experience - particularly in fintech and a 360-degree perspective gained through diverse roles in marketing, customer support, research, event management, content creation (promotional, product, educational), PR, and corporate communications. I am able to lead and strategically optimize branding and marketing initiatives of different scales, aligning strategies with business objectives through operational excellence, and cross-functional collaboration.More...
Mana Khorsand
UX/UI Designer
Verified
My experience turning broad problems into simple, user-friendly solutions would make me an excellent candidate for the job.
Since design is so user-centered, I believe that we’re problem solvers, not pixel-pushers.More...