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Work Background
Booth & PartnersPeople Success Partner
Sep. 2025
Booth & PartnersClient Services Coordinator
Sep. 2024 - Sep. 2025
MotionQuality Assurance Specialist
Feb. 2024 - Aug. 2024
Invisible Hand Inc.Project Manager
Sep. 2021 - Jan. 2024Handles organizing, implementing and tracking software development projects in an Agile environment. Works closely with internal teams and acts as a liaison for clients/stakeholders. Has knowledge on the Agile process, Scrum methodology and Sprint cycles. Equipped with stakeholder management, project management and incident management skills. Has knowledge of tools like Trello, Youtrack, JIRA, ClickUp, Calendly, Canva, Clockify and Discord.
TELUS International PhilippinesLearning Specialist
Oct. 2018 - Sep. 2021NCR - National Capital Region, PhilippinesHandled new hire training, upskill training and operational support for several programs including a gaming company, an air purifier manufacturer and an international car rental service. Facilitated skills training sessions for different channels (voice, chat, email). Facilitated onboarding training for new hires. Handled teams under transition bay, managing their KPIs and work schedules, in preparation for their integration to operations. Worked hand in hand with the operations team and quality team in creating and delivering action plans for target KPIs for operational support.
UberLearning Specialist
Apr. 2016 - Mar. 2018Handled training for NorthAm related partner services in Uber, both for new hire training and continuous learning. Handled training facet for project launches including content creation, training agenda management, training goals planning and knowledge base maintenance. Experienced in learning delivery, which entails working with vendor-partners in alignment and certification of their training related resources.
ConcentrixSenior Communication Skills Trainer
May. 2015 - Apr. 2016Facilitates New Hire and Operations Upskill Trainings in Communications, Soft Skills, CSAT and Culture. Performs training needs analysis to identify gaps and to formulate action plans. Does audits and coaching for communications to promote positive impact towards business operation goals. Involved in potential employee screening. Also skilled to do trainer evaluations and team management.
ConcentrixProcess Trainer
Jun. 2013 - May. 2015Handles Process/Product Training for Multiple Products, whether new hire or up training material, under same account. Certified to train several products on same account, including payment processing, basic device and browser troubleshooting, and money transfer support. Certified for WOW customer service as well as Voice and Accent/Soft Skills Facilitation.
ConcentrixCustomer Care Specialist
Oct. 2012 - Jun. 2013Handles Customer Service for Voice and Email for Several LOBs under the same account. Basic Technical Knowledge and Financial Knowledge are needed.
JPMorgan ChaseCustomer Care Professional
Oct. 2008 - Mar. 2012Handled Mortgage banking assistance including but not limited to account maintenance, complaints and payments processing. Also handled the WOW service project which focused on creating excellent customer service for the bank's patrons. Was also a part of the Mortgage sales team for a year giving me training and skills for said field.
HTMTCustomer Service Representative
Jan. 2004 - Dec. 2005
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