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Work Background
Customer Support Specialist
TranscomCustomer Support Specialist
Oct. 2025Porto, Portugal
Customer Support Advisor
FARFETCHCustomer Support Advisor
Oct. 2024 - Jul. 2025Porto, Portugal
Interpreter English - Portuguese
LanguageLine SolutionsInterpreter English - Portuguese
Jun. 2021 - Jul. 2025Portugal
Intérprete
LanguageLine SolutionsIntérprete
Jun. 2021 - Jul. 2025Porto, Portugal
Senior Customer Support
ConcentrixSenior Customer Support
Aug. 2020 - Aug. 2021Oporto, PortugalProvide assistance to customers from a Top brand company related with Phone Softwares and Mobile Technologies. Attending the UK and Republic of Ireland markets.
Customer Services Travel Sales Consultant
International Cruise & Excursions, Inc. (ICE)Customer Services Travel Sales Consultant
Feb. 2018 - Aug. 2020Albufeira PortugalProviding excellent Customer Service for the Canadian and USA timeshare owners. Guide and assist members with their travel and vacation plans. To book hotels, car rental, resorts and airlines persuading members towards the best quality and most profitable options
Customer Assistant
Lidl IrelandCustomer Assistant
Dec. 2014 - Dec. 2016County Dublin, Irelandmultitasking, serving Irish members on a daily basis, guiding customer to the desired items. and providing trainings and mentoring new hires
Team Supervisor
NetflixTeam Supervisor
Jun. 2013 - Mar. 2014São Paulo Area, BrazilSupervising a team of 15 agents directly and providing support for another 60 agent indirectly, serving Brazilian members. Providing coaching, following up with agents performances making sure to achieve the goals and metrics.
Team Leader
AT&TTeam Leader
Dec. 2010 - Mar. 2013São Paulo Area, BrazilStarted as a Helpdesk Agent, troubleshooting circuits and providing support for companies in the USA. And got promoted as team leader of a team of 12 agents. Providing reports and following metrics and goals

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Personal Pitch
Multilingual Customer Support Specialist
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