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Work Background
ClaritasSenior Product Development Manager, Product Leadership
Jan. 2017 - Nov. 2020New York, NY● Guided the day-to-day development operations of three teams, ensuring the continued success of Claritas' suite consumer research software platforms, which supported key business decisions for clients across the marketplace. ● Served as a subject matter expert for over a dozen of Claritas' geographic, demographic, and primary/syndicated research data and tools. ● Within a new business organization, helped lead the transition from legacy platforms to streamlined, integrated solutions for hundreds of daily users. ● Built valuable relationships within client base, analyzed industry trends, performed customer experience testing, and collaborated with development to set and execute the technical vision for each product roadmap. ● Maintained a backlog of thousands of new capabilities, usability improvements, and system defects and balanced release scope across development teams for on-time delivery of functionality and platform stability. ● Trusted by colleagues in sales up through the C-suite to explain difficult concepts with clarity in supporting client renewals, new ventures, and special initiatives. ● Coordinated bi-weekly release documentation and helped grow business through the creation of marketing collateral, how-to guides, and frequent virtual/on-site training, webinars, and demonstrations.
NielsenProduct Development Manager
Oct. 2014 - Dec. 2016New York, NY
NielsenClient Support Manager
May. 2012 - Oct. 2014New York, New York● Coached clients in leveraging investment (+$2MM revenue) in a licensed suite of geographic, demographic and market segmentation products by providing directed support and training in the best practices of software and data. ● Established a deep understanding of unique client needs across all industries, improving renewal strategy and identifying cross-sell or upsell opportunities. ● Provide ad hoc projects as needed, demonstrating command of knowledge base incl. Census demographics and geographies, syndicated survey research data, and Nielsen proprietary segmentation systems, demographics, and measurement science data.
Laser-Scan Inc. -Spatial Data SolutionsGeospatial Analyst
Sep. 2008 - May. 2012Sterling, Virginia● Facilitated the continuous maintenance of ~600 digital nautical charts, ensuring navigational safety for foreign and domestic maritime interests. ● Collated and produced metadata consistent with ISO-9000:2008 standards, demonstrating advanced knowledge of cartographic principles and troubleshooting.
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