FivelementsDigital Marketing and Communications Manager
Feb. 2020 - Jun. 2023Denpasar Area, Bali, IndonesiaAs Digital Marketing & Communications Manager for Fivelements Retreat Bali, I oversaw all visual and digital activity, expanding and developing the brand through target audience and demographic analysis. I designed visually stunning advertising campaigns and created social media strategies, collaborating with influencers (KOL) to reach specific target audiences and managing ads on various platforms. I also managed photography and videography, produced digital reports, and oversaw all public relations and publicity efforts for the hotel. My responsibilities included developing a public relations program for the hotel based on marketing goals, liaising with Sales to target specific markets, and developing PR strategies to reach them. I developed media contacts, planned press conferences, and acted as the hotel's liaison with the media to promote good publicity and counteract bad publicity. I also arranged and managed press familiarization trips and educational programs in line with business needs. Additionally, I coordinated promotional activities with concerned departments, invited VIPs and the media for promotional activities, and prepared and issued press releases. I developed and organized all hotel collaterals, including internal departmental and guest usage collaterals, and supervised branding used both internally and externally. I was responsible for communications affecting the brand image across all spheres and mediums, including contributing to employee newsletters, announcements, and other printed materials. Overall, I delegated and supervised the team under Marketing & Communication, conformed to and enforced policies and procedures, and ensured the highest levels of uniformity and guest service.