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Work Background
PreplyPeople Operations Coordinator
Jul. 2024Barcelona, Catalonia, Spain
PreplyTalent Acquisition Coordinator
Mar. 2022 - Jul. 2024Barcelona, Cataluña, España
Etnia BarcelonaPeople Operations Coordinator
Apr. 2020 - Feb. 2022Barcelona, Cataluña, España
OnnaWorkplace Experience Manager/HR Generalist
Oct. 2019 - Apr. 2020Barcelona y alrededores, España
Scoot NetworksWorkplace Experience Manager /HR Generalist
Oct. 2017 - Oct. 2019Barcelona y alrededores, España
AlmantisTraining Manager
May. 2016 - Oct. 2017New York, New York
Sunglass HutExecutive Assistant and Workplace Manager
Jun. 2013 - Apr. 2017Barcelona y alrededores, España
Sunglass HutWorkplace Manager
Jul. 2012 - Apr. 2016· Accountable for operational performance of all Sunglass Hut customer facing functions and support functions such as Quality, Training and Second Line as well as the achievement of agreed SLAs and KPIs
· Responsible for developing and delivering the strategic direction of the Customer Care function both from an operational perspective as well as the specialized support functions
· Responsible for encouraging a Customer First culture which sets the customer at the core of every activity performed within the department
· Collaborate with cross-functional teams to develop and implement projects
· Drive continuous business and process improvement through generation and implementation of ideas
· Support higher management on short term tactical and long-term strategic project works as required
· Live, protect and uphold King´s Culture, Values and Principles
· Implement process and people change ensuring is full integration
· Ownership of performance management for direct reports and across other Customer Care facing functions
· Produce weekly/monthly/ad hoc reporting for Senior Management
· Attract, develop, engage and retain talent on a continuous basis
· Ensure business continuity planning is in place, cascaded and regularly updated
Marketing & TelematicaCountry Manager Assistant
May. 2011 - Aug. 2012
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