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Work Background
MCC Masonry Cement CompositesSupply Chain Operations Manager, Social Media Pages
Mar. 2024City of Cape Town, Western Cape, South AfricaAs a dedicated Supply Chain Operations Manager, I oversee the efficient flow of materials, products, and information across the supply chain, ensuring alignment with the company’s business goals and operational strategies. Key Responsibilities: • Supply Chain Strategy: Develop and implement supply chain strategies to ensure the efficient and cost-effective flow of goods and services. • Inventory Control: Monitor stock levels, ensuring that demand is met without overstocking, by managing inventory and keeping supply consistent with sales forecasts. • Supplier Management: Build and maintain strong supplier relationships to secure reliable sources of supply, consistently meeting cost and quality expectations. • Logistics and Transportation: Oversee logistics, including transportation of goods between locations using both company-owned and outsourced resources. • Manufacturing Operations: Manage production processes to meet customer demands, while optimizing operational costs. • Staff Management: Supervise all staff involved in the supply chain and operations, promoting team performance and productivity. • Cost Management: Analyse and manage operating costs, ensuring compliance with budgetary requirements set by the financial director. • Process Improvement: Evaluate and implement process improvements and technological advancements to enhance operational efficiency. • Regulatory Compliance: Ensure that all supply chain and manufacturing activities comply with legal and regulatory requirements. • Communication: Hold regular meetings with staff and management to facilitate clear communication and ensure smooth supply chain operations.
MCC Multi Construction ChemicalsProcurement/Operations Manager, Social Media Pages
Nov. 2018 - Feb. 2024City of Cape Town, Western Cape, South AfricaAs a Procurement/Operations Manager, I managed procurement functions, operations, and social media initiatives, ensuring streamlined business processes and effective brand communication. Key Responsibilities: • Procurement Management: Led procurement activities, including supplier selection, contract negotiation, and purchasing of raw materials and products, ensuring cost-effectiveness and high quality. • Vendor Relationships: Cultivated strong relationships with vendors to secure favourable terms, minimize supply disruptions, and ensure consistent delivery of goods. • Operations Oversight: Supervised daily operational activities, including production planning, warehousing, and distribution, to optimize resource utilization and meet production targets. • Cost Reduction: Implemented cost-saving initiatives and process improvements, resulting in reduced operational expenses and improved profitability. • Inventory Management: Managed inventory levels by analysing demand forecasts, ensuring optimal stock levels, and minimizing overstock and shortages. • Risk Mitigation: Identified potential supply chain risks and developed contingency plans to mitigate disruptions in procurement and operations. • Social Media Management: Oversaw the company’s social media pages, developing content and engaging with followers to enhance brand awareness and customer interaction. • Content Development: Coordinated the creation and posting of content across platforms such as LinkedIn, Instagram, and Facebook, increasing online visibility. • Performance Analysis: Analysed social media metrics to evaluate the effectiveness of campaigns and adjusted strategies to improve engagement and reach. • Cross-Department Collaboration: Collaborated with the marketing and sales teams to align social media efforts with business goals and promotional activities. • Customer Interaction: Responded to customer inquiries and feedback on social media platforms.
Flooring GuruOperations Manager
Aug. 2017 - Oct. 2018City of Cape Town, Western Cape, South AfricaAs the Operations Manager at Flooring Guru, I was responsible for overseeing daily operations, ensuring seamless project execution, and driving operational efficiency. Key Responsibilities: • Operational Oversight: Managed day-to-day operations, coordinating all departments to ensure smooth workflow and adherence to company policies. • Project Management: Led flooring installation projects, from planning to execution, ensuring on-time delivery and customer satisfaction. • Team Leadership: Supervised and trained staff, ensuring high performance and adherence to operational standards. • Supplier Coordination: Managed relationships with suppliers to ensure timely procurement of materials, negotiating favourable terms and maintaining cost control. • Inventory Control: Oversaw inventory management, ensuring adequate stock levels and timely replenishment to meet project demands. • Process Improvement: Identified operational inefficiencies and implemented process improvements to enhance productivity and reduce costs. • Quality Assurance: Ensured all projects met quality standards and compliance requirements, conducting site inspections and resolving any issues. • Budget Management: Managed operational budgets, monitored expenses, and identified opportunities for cost savings. • Customer Service: Addressed customer inquiries and complaints, ensuring prompt resolution and maintaining high levels of customer satisfaction. • Health & Safety Compliance: Ensured compliance with health and safety regulations, conducting regular safety audits and implementing corrective actions as needed.
HuizemarkIntern Real Estate Agent - Helderberg
Jan. 2017 - Jul. 2017HelderbergAs an Intern Real Estate Agent at Huizemark, I assisted in property sales, client interactions, and the overall real estate process while gaining valuable industry experience. Key Responsibilities: • Property Listings: Assisted in creating and maintaining property listings, ensuring accurate descriptions and high-quality images to attract potential buyers. • Client Assistance: Supported senior agents by conducting property viewings, answering client inquiries, and providing detailed information on listings. • Market Research: Conducted market analysis to identify trends, pricing strategies, and competitive properties in the Helderberg region. • Lead Generation: Assisted in generating leads through cold calling, networking, and marketing initiatives to expand the client base. • Documentation Support: Helped prepare and manage real estate documents, including contracts, agreements, and offers, ensuring accuracy and compliance with legal requirements. • Negotiation Support: Assisted senior agents in negotiations between buyers and sellers, ensuring both parties reached mutually beneficial agreements. • Client Relationship Management: Maintained positive relationships with potential buyers and sellers, following up on leads and ensuring satisfaction throughout the buying or selling process. • Marketing Initiatives: Contributed to marketing strategies by promoting properties through social media, newsletters, and community events. • Sales Assistance: Assisted with closing property sales by coordinating with legal teams, mortgage brokers, and clients to ensure all paperwork was completed efficiently. • Professional Development: Gained hands-on experience and knowledge of the real estate market, enhancing skills in property sales, negotiation, and client management.
The Hyde HotelRooms Divisions Manager
May. 2016 - Dec. 2016Sea PointAs the Rooms Division Manager at The Hyde Hotel, I was responsible for overseeing the efficient operation of the front office, housekeeping, and guest services departments to ensure a seamless guest experience. Key Responsibilities: • Operational Management: Managed daily operations of the front office, housekeeping, and guest services departments to ensure smooth functioning and high levels of guest satisfaction. • Team Leadership: Led and supervised a team of front desk agents, housekeeping staff, and guest service personnel, ensuring adherence to hotel standards and policies. • Guest Satisfaction: Ensured exceptional guest service by addressing guest inquiries, resolving complaints, and implementing service recovery strategies to enhance the overall guest experience. • Budget Management: Monitored departmental budgets, controlled costs, and implemented measures to increase efficiency and profitability. • Room Inventory Control: Managed room inventory, ensuring accurate forecasting and availability for reservations, maximizing occupancy, and optimizing revenue. • Staff Training: Conducted training sessions for staff to maintain high service standards, ensuring they were equipped with the necessary skills to deliver excellent guest service. • Quality Assurance: Ensured cleanliness and maintenance of guest rooms and public areas by coordinating with the housekeeping team and conducting regular inspections. • Collaboration: Worked closely with other departments, including sales, marketing, and food and beverage, to align guest services and support hotel promotions and events. • Health and Safety Compliance: Ensured compliance with health and safety regulations, implementing proper protocols to maintain a safe environment for both guests and staff. • Guest Feedback Analysis: Analysed guest feedback and online reviews to identify areas for improvement, implementing changes to enhance guest satisfaction and operational efficiency.
Ethekwini CaterersUnit Manager
May. 2015 - Apr. 2016Pietermaritzburg Area, South AfricaAs the Unit Manager at Ethekwini Caterers, I was responsible for overseeing the operations, staff management, and service delivery to ensure high-quality catering services. Key Responsibilities: • Operational Oversight: Managed day-to-day operations of the catering unit, ensuring smooth and efficient service delivery for various events and functions. • Staff Supervision: Led a team of chefs, kitchen staff, and waitstaff, ensuring high levels of performance, compliance with safety standards, and adherence to company policies. • Menu Planning: Collaborated with chefs to develop menus that catered to client preferences and dietary requirements, ensuring variety and quality. • Client Relations: Maintained strong relationships with clients, handling inquiries, taking event orders, and ensuring their needs were met with exceptional service. • Budget Management: Managed the unit’s budget, controlling costs, and optimizing resources to achieve profitability while maintaining service quality. • Inventory Management: Monitored inventory levels, ensuring the timely procurement of ingredients and supplies, and avoiding shortages or excess stock. • Event Coordination: Oversaw the execution of catering services for events, ensuring that food was prepared, presented, and served in line with client expectations. • Quality Assurance: Ensured compliance with health and safety regulations, conducting regular inspections and maintaining high standards of hygiene and food safety. • Staff Training: Conducted training programs for new and existing staff, focusing on food preparation, customer service, and safety protocols. • Vendor Negotiation: Negotiated with suppliers to secure favourable pricing on ingredients and equipment, ensuring cost-effective procurement. • Customer Satisfaction: Monitored customer feedback, making necessary adjustments to improve service and maintain client satisfaction.
New Kings HotelGeneral Manager
Sep. 2008 - Apr. 2015Cape Town Area, South AfricaGeneral Manager (June 2012 – April 2015) Rooms Divisions Manager | Acting General Manager (June 2009 – June 2012) Reservations Manager (September 2008 – June 2009)
Lady HamiltonReservations Banqueting Manager | Front Office Manager
Mar. 2008 - Sep. 2008City of Cape Town, Western Cape, South AfricaReservations Banqueting Manager | Front Office Manager
Le Vendome HotelAssistant Front Office Manager
Mar. 2003 - Jun. 2009Sea PointAssistant Front Office Manager (January 2006 - June 2009) FO Shift Leader (January 2005 – January 2006) Receptionist | Duty Manager (March 2003 – December 2004)
Silvermist Mountain LodgeReceptionist | Reservationist
Jan. 2003 - Mar. 2003Constantia NekReceptionist | Reservationist
Strand Hotel SwakopmundReceptionist | Night Auditor
Feb. 1997 - Dec. 1997Swakopmund, NamibiaReceptionist | Night Auditor
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