IBMDPE / SDM / Program Manager / Project Manager
Jun. 2021 - Feb. 2022Brno, South Moravia, CzechiaI managed cloud services projects in the NEWA region and oversaw customer relationships, cloud upgrades, migrations, and installations. I led contract negotiations, managed periodic patching and steady-state support, and drove compliance with contract terms. I reported on the program milestones, mitigated risks, and handled issue resolutions to maintain service continuity. I also managed customer billing, project budgets, and vendor communications. ◼️ Delivered cloud service upgrades and migrations for multiple IBM customers within a 7-month timeframe, improving service efficiency and reducing on-prem infrastructure costs, contributing to USD 7-figure revenue for IBM.