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Work Background
Sysco Mechanical IncGeneral Operations Manager
Oct. 2022Markham, Ontario, CanadaCollaborate with the team to plan, budget and deliver on P & L targets;
Develop and maintain relationships within all areas of the business;
Develop any potential sales or customer service opportunities to maximize portfolio growth;
Ensure staffing plans are forecast updated and delivered to maximize customer service and meet our service commitments; Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis;
Lead and support the development of Growth through service mentality that drives customer satisfaction and future business growth;
Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives;
Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to the strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards;
Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews; Arrange Health and Safety meetings to explain current company initiatives and policies;
Coordinate team member training sessions with individual needs;
Partner and collaborate with other stakeholders to continually improve team performance; Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard;
Ensure the supply of parts in both warehouse and on team members vehicles are serviced, sufficiently stocked and organized; Perform onsite visits with for supervision and/or coaching opportunities;
Shefield And Sons Tobacconists | Feta & Olives | Yogen FruzGeneral Manager
Jun. 2018 - Apr. 2022Thunder Bay, Ontario, Canada• Supervise multi-unit group of retail and restaurants chains by maintaining brand standards, procedures and protocols;
• Maintain store staff by recruiting, selecting, orienting, training and schedule employees. And Also improving their results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results;
• Identifying customer trend by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends;
• Responsible for P&L, CTO responsibilities, top line sales achievement and contract execution. Develop work schedules and allocate employees to different duties and payroll Management;
• Protect customers and employees by providing a safe and clean store environment and also maintain the stability and reputation of the store by complying with legal requirements;
Shefield And Sons TobacconistsStore Assistant
Jan. 2017 - Jun. 2018Thunder Bay, Ontario, CanadaHandled series of increasingly responsible duties based on customer service, leadership, performance and operations.
Circle KCustomer Service Representative
Sep. 2016 - Feb. 2017Thunder Bay, Ontario, Canada
Luxury Sand Kerala Private LimitedGeneral Manager Operations
Sep. 2013 - Jul. 2016Kerala, India• Provide overall management, administration, and technical direction for the civil project (or multiple projects);
• Maintaining focus on collaboration, client service and business success with the project team;
• Ensuring that relationships with consultants, builders and partners are effectively managed.
• Manage the change order process – working with team to provide direction to the preparation of change paperwork, negotiate, process, and assess cost and schedule impact. Ensure proper documentation and communication of change orders and their impact on project, and ensure that trade/supplier and client change orders remain to date;
• Demonstrated leadership qualities and abilities; applies innovative and effective management techniques to maximize employee performance and supervise the workforce at multiple locations;
• Develop, manage and negotiate all contractor and vendor relationship. Approval of sub-contract, letter of intent relevant to subcontractors to ensure that they are in line with the project budget, schedule and contractual requirements;
• Responsible for overseeing client or prospect visits (i.e., due diligence meeting, review meetings, etc.);
• Minimize capital and operating costs while searching for continuous ways of improving which could include accelerating the development cycle to enhance return on investment;
Luxury Sand Kerala Private LimitedOperations Coordinator
Apr. 2012 - Sep. 2013Kerala, India
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