Requests
24
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Pixel Pure HatClient Servicing Manager
Dec. 2018Dubai, United Arab EmiratesActs as the first point of contact between new /existing clients and the company to ensure that all briefs, materials, booking and insertion orders are well received and per the agency's requirements. Maintain good working relationships and open communications with clients. Keeps track of campaigns progress and work closely with the partners and team members to ascertain each is delivered successfully and to client's expectation. Provides progress and final reports and other client requests as and when necessary.
LetsTango.comCustomer Service Manager
Mar. 2017 - Apr. 2017Dubai, United Arab EmiratesBrought on to lead and improve the set-up of the existing Customer Service department and to manage the growing customer service team in line with the company's scaling business.
Charm Arabia DMCCCustomer Service Manager and Operations
Jan. 2017Dubai, United Arab EmiratesEnsures that all operational activities (Customer Service, Account Management, Social Media Marketing, Online store and Product Management, UX Quality Control, Warehouse & Inventory, Procurement and Order Fulfilment) are performed accurately and at optimum levels.
biddiCustomer Service Manager
Mar. 2015 - Feb. 2017Dubai Media CityPart of the pioneer management team that built the B2B2C marketplace platform from conceptualization, development until becoming live.
JadoPadoSenior Customer Service Representative
Apr. 2014 - Mar. 2015Emaar Square, Downtown DubaiServed as the first point of contact of customers for pre and after sales support. Promoted to a senior role after a little over a year from an entry-level position.
DXB InkfestCo-Founder / Organizer
Jan. 2014 - Dec. 2016Dubai, United Arab EmiratesDXB INKFEST is a celebration of body art culture and lifestyle, spearheaded by artists for artists and enthusiasts alike. The show is the brain child of like-minded individuals from different walks of life but with a common passion. The passion for skin art.
JadoPadoCustomer Service Representative
Nov. 2012 - Mar. 2014Emaar Square, Downtown Dubai
Top Solutions LLCAdministration / Human Resources Assitant cum Sales and Marketing Executive
Jun. 2011 - Nov. 2012Al QuozOffice Administrator and Human Resources o Performs administrative and office support activities for multiple supervisors as well as updating and chasing delegated tasks to ensure progress to deadlines. o Answers and re-directs incoming calls as appropriate; take adequate messages and handle caller’s inquiries when required and possible. o Maintain the general filing system including all correspondence and human resources database. o Manages incoming and outgoing of documents and parcels via shipping or courier o Oversees ticket and hotel bookings for the company’s staff, either for business, vacation or employment purposes. o Filters and invites pre‐selected applicants for interviews via phone and email. Conducts initial phone interviews prior to the final interview with the Directors. o Take initiative in manager's absence. Sales and Marketing
o First point of contact for clients with queries relating to the business’ offerings and services. o Executing a variety of marketing strategy via direct mail, e‐marketing, outbound calls and word of mouth. o Maintaining correspondence with clients and sales prospects by utilizing open lines and prompt response to provide and ensure good quality of service. o Monitoring print media and Internet for current and future programs, campaigns and trade shows that is essential and beneficial to the development of the business. o Researches, procures and coordinates with specialty suppliers for job‐specific materials and / or items. o Coordinates between the clients and the design / production team regarding project related matters.
TeleTechTechnical Support Representative
Apr. 2009 - Apr. 2011Quezon City, PhilippinesCustomer Service Representative Australian Associated Press Telecommunications (AAPT)
August 2010 –April 2011 Telecom New Zealan April 2009-‐ November 2009
Basic Functions
•Provided Level 1 and 2 sales/ and after sales extensive customer care and technical support for the
leading internet, fixed line and mobile service provider companies in New Zealand and Australia thru inbound/ outbound calls.
•Assisted the Team Lead in managing frontline agents concerning program specific metrics, product knowledge
and call quality.
•Promoted and transferred to the Cancellations Department after only 3 months of being a Level 1 agent
Intch is a Professional Networking App for the Future of WorkSee more people like Aileen on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
21
Head Concierge - Customer Service Expert
16
Product Manager @ Bank
16
Digital Marketing
125047 people
21
Head Concierge - Customer Service Expert
19
Learning and Development Specialist @ CL Consultancy
22
Strategic Partnerships Specialist @ SY