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Work Background
Intersalud OcupacionalIT Support Specialist
Jul. 2024 - Dec. 2024Colombia- Conducted inventory tracking for company computers, software, and IT systems. - Assisted in troubleshooting basic hardware and software issues. - Organized and updated IT system documentation. - Provided support for workstation setup and maintenance.
GRS Technology SolutionsIT Support Technician (HelpDesk)
Oct. 2023 - Jun. 2024farifax, VA- Provided technical support and troubleshooting for small- and medium-sized businesses in the Washington, DC area. - Assisted in diagnosing and resolving hardware, software, and network issues for clients. Supported enterprise-level IT solutions, including system maintenance, security updates, and data protection. - Managed helpdesk requests, ensuring timely responses and excellent customer service. - Gained hands-on experience in business IT infrastructure, enhancing problem-solving and communication skills.
Club Penguin RewrittenSoftware Developer Project Lead
Jul. 2020 - Apr. 2022United Kingdom- Developed and maintained game features, mechanics, and multiplayer functionality. - Utilized JavaScript to enhance gameplay and optimize performance. - Debugged and tested game features to ensure a smooth player experience. - Collaborated with a remote team of developers to implement updates and new content. - Managed backend systems and ensured security and stability of game servers.
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