Mikaela Louca

Indirect Retail Executive @Philip Morris International

EducationSoft Skills Trainer🎓 StudentUndergraduate Student

Mikaela Louca is an accomplished Indirect Retail Executive at Philip Morris International, one of the world's leading multinational tobacco companies. She has a wealth of experience in the field of retail, sales, and marketing strategies. Her in-depth understanding of market trends and consumer behavior has been instrumental in driving business growth and revenue generation for the company. Mikaela has a proven track record of developing innovative solutions to enhance retail performance and customer experience. Skilled in negotiation, strategic planning, and business development, she is highly regarded for her leadership and team management abilities. Mikaela holds a Bachelor’s degree in Business Administration and Management and continues to expand her knowledge and skills in the ever-evolving retail industry.

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Work Background

Indirect Retail Executive

Philip Morris InternationalIndirect Retail Executive

Mar. 2024Nicosia, Cyprus

Planning Executive

Philip Morris CYPlanning Executive

Mar. 2022 - Mar. 2024Nicosia, Cyprus

Accounting Assistant/ Office Administrator

O1 Advisory LimitedAccounting Assistant/ Office Administrator

Aug. 2019 - Mar. 2022Cyprus

Service Agent

Royal Forex LimitedService Agent

Jun. 2018 - Aug. 2019CyprusCRM Support

Full Time Co worker Customer Care Team

H.M. Housemarket LTD (IKEA)Full Time Co worker Customer Care Team

Nov. 2017 - Jun. 2018Nicosia, Cyprus

PART TIME CO-WORKER (CUSTOMER SERVICE: EXCHANGE AND RETURNS, TELEPHONE CALL CENTER, ENTRANCE HOST)

IKEA GroupPART TIME CO-WORKER (CUSTOMER SERVICE: EXCHANGE AND RETURNS, TELEPHONE CALL CENTER, ENTRANCE HOST)

Jun. 2014 - Nov. 2017CyprusResolve customer issues by opening customer cases, collecting pertinent information, informing customer of options and finding un acceptable and cost-conscious solution. Handling Customer Complaints and difficult calls, communicating effectively with other departments to solve problems. Report on a weekly basis, the total number of open issues for the Key Performance Indicators(KPI’s)on Service Operations.

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