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Work Background
Texas Department of TransportationSystem Support Specialist
May. 2025Austin, Texas, United StatesProvide strategic support for mission-critical applications within a state government framework, ensuring operational continuity across key divisions. Responsibilities include secure platform oversight, adaptive problem-solving, and coordination across stakeholders to maintain system integrity and availability. Contribute to efforts that safeguard digital workflows and uphold standards aligned with public sector priorities and compliance protocols.
CAPSTONE EQUITIESDirector of Operations
Aug. 2024Austin, Texas Metropolitan AreaOversees strategic and day-to-day operations to deliver tailored, asset-backed lending solutions for real estate investors nationwide. Leads the Connections, Concierge, and Compliance teams, ensuring seamless collaboration and exceptional client service from initial consultation to funding. Develops and implements scalable systems to enhance operational efficiency and optimize team performance. Integrates innovative technologies, including artificial intelligence, to streamline workflows and improve client experiences. Guides investors through complex financial landscapes as a Certified Master Private Money Broker, aligning solutions with their goals. Fosters a culture of integrity, service, and ethical business practices, building high-performing teams dedicated to client success. Inspires confidence and creates opportunities by turning challenges into progress and empowering others to thrive.
HCA HealthcareTechnology Security Consultant
Nov. 2019 - Aug. 2024WFHGlobal Enterprise Technical Lead for Physical Security Technologies, specialized in Access Control. Responsible for all application and database servers, migrations into the platform from over 30 other access control platforms into centralized system, and supervised support requests via Service Now. Coordinated with facilities across the globe for integration and support. Developed enterprise access control standards, policies, and metrics utilizing Microsoft Power BI and other tools.
HCA HealthcareSystem Administrator
Feb. 2014 - Nov. 2019HCA Healthcare North Texas DivisionInstalls and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery) Provides operational applications support Provides support services to monitor, backup, and diagnose servers and storage equipment; recommends corrective action to failing server and desktop equipment. Supports and coordinates installation of server and desktop technology for new projects. Participates, as needed, in division/facility technical implementation projects. Run Daily Backups, help with changes, and troubleshoot backup application. Creates and maintains documentation for equipment installation and configuration support.
Stock TechnologiesDesktop/Network/Server Support Professional
Oct. 2013 - Dec. 2013Dallas/Fort Worth AreaPlanned and implemented email migrations. Deployed servers, PCs, Macs, laptops, tablets, and smartphones.Provided all levels of Desktop and Server Support - active directory, installation and troubleshooting of the operating system, blue screens, group policies. Provided Patch Management Tracked time and detailed solutions in ConnectWise ticket system, in a manner that was presentable to the client so they understood the issues and resolution. Created and updated documentation, policies, and procedures where needed.
AdMasters AdvertisingOperations Director / System Admin / Sales / HR / Social Media
Aug. 2012 - Oct. 2013Dallas, TXResponsible for critical business technologies, operations, sales management, helpdesk level II, network, WAN/LAN, security, remote connections, Active directory, Exchange, website integrations, and CRM package. Co-location coordination, analyzes service level trends, R&D for new technologies, supervises internal and external teams, develops and implements scalable strategies as business grows, and ensures seamless IT operations for servers, desktops, and laptops. Maintains Server 2008, Windows 7, Windows XP systems and security.
TRUEWATER - IT for BusinessVirtual Chief Information Officer
Apr. 2012 - Jul. 2012Responsible for developing and guiding overall technology strategy for the business while keeping it in line with the business objectives. Properly aligns the needs of the business with the technology, including managing budget constraints, data retention, security threats, business continuity, disaster recovery, and planning for growth. Regularly presents formal presentations of current technology infrastructure reviews to board members, Chief Executives, and owners. Coordinates and harmonizes projects and communication across multiple departments to effectively implement multiple new and modified infrastructures simultaneously.
CAPSTONE COMPUTER SERVICE CORPORATIONFreelance/Contract PC Technician/System Builder
Jul. 2003 - Mar. 2012San Antonio, Texas AreaProvided contracted personal on-site and telephonic assistance and consultation for users in repairing, training and troubleshooting of Windows 95 / 98 / Millenium / XP / Vista / 7 / Server, Mac OSX, various Linux operating systems, Microsoft Office (2010, XP, 2000 and 97) applications, hardware and software firewalls, Intrusion Detection systems, LAN/WAN management & troubleshooting, wireless networking, email programs, web-hosting, and webmaster applications. Troubleshoots & maintains routers, hubs, switches, scanners, printers, SCSI interfaces, back-up devices, and more.
DellDell Site Project Manager
May. 2002 - May. 2003Successfully managed 130+ personnel in cross functional teams at multiple sites that encompassed Windows 2000 architecture, security tools & practices, desktop deployment, customer relations, help desk, and systems management for the Navy Marine Corps Intranet Project in Washington DC. Implemented internal processes that enabled teams to communicate effectively, manage project tasks, and establish the framework for timely project delivery and follow-up. Applied project management methods to assist people of all technical levels to produce highly skilled and flexible technicians, including abilities to meet team requirements, functional requirements, technical architectures, deployment planning, and post-deployment planning. Proactive in a variety of testing methods for system integration, and provides oversight and coordination for strategically important sub-projects such as messaging, server migration, and Intranet initiatives. Introduced version control methods for software packages, images and documentation. Produced templates for project management, technical documentation, human resources, and internal tracking. Sought standardization throughout the team to enable effective communications and coordination between various subcontractors to achieve common goals. Senior Non-Commission Officer (SSG)
US ArmySenior Non-Commissioned Officer (Retired)
Feb. 1993 - Sep. 2000WorldwideAssistant Operations/Training/Tasking Director Created, planned, and disseminated unit taskings to subordinate units and ensured they were understood and completed. Coordinated with other leaders to maintain fluidity, teamwork, and harmony while accomplishing the missions in a timely fashion. Battalion Adjutant Planned and coordinated meetings, set appointments, and maintained schedule for the commander. Served as the “Go-to” man for subordinate commanders. Personnel Administrative Services Supervisor Selected as supervisor of administrative section of entire unit consisting of 637 men.
United States Marine CorpsPersonal Liaison / Security for Marine Corps Avionics Officer & Avionics Tech
Aug. 1985 - Nov. 1989WorldwideServed as primary assistant and security officer for Avionics Officer of the Marine Corps, and Hornet Introduction Team. Formally trained in advanced aviation electronics to fix communications, navigation, and flight control modules on aircraft to individual component level with a Top Secret clearance.
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