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Work Background
IntuitPrincipal Technical Program Manager
Jul. 2021Mountain View, California, United States-Developer Ecosystem Organization and Externalization Program (Turbo Tax, QuickBooks, Credit Karma)
- Co-authored PR/FAQ two-pagers with Product Directors, earning VP sign-off and shrinking the quarterly planning draft-to-commit timeline by 4 weeks (10 weeks to 6 weeks)
- Orchestrated end-to-end delivery of 4 cross-domain APIs from concept to GA in 18 months, achieving adoption across 17 design partners and unlocking potentially $55M in incremental ARR
- Partnering daily with engineering leads—leveraging 12 + years of hands-on collaboration experience to scale onboarding from two weeks to 15 minutes through automated checkpoints and reliability patterns.
- De-risked release pipeline by cutting domain-assessment cycles 50 % (12 weeks to 6 weeks) and surfacing 50 % more user insights via deep research and Generative AI research tools.
- Quantified cost/benefit trade-offs for new business via financial models, trimming evaluation time by 20 % and speeding leadership go/no-go.
- Delivered cross-org communications at All hands (VP + 200 peers) that lifted Employee NPS +20; reinforced program goals, risks, and next-step ownership
- Built contract/pricing templates for B2B customers that cut onboarding by 50 % and ensured compliance.
IntuitTechnical Program Manager
Jul. 2021Mountain View, California, United States-Developer Ecosystem Organization and Externalization Program (Turbo Tax, QuickBooks, Credit Karma)
- Co-authored PR/FAQ two-pagers with Product Directors, earning VP sign-off and shrinking the quarterly planning draft-to-commit timeline by 4 weeks (10 weeks to 6 weeks)
- Orchestrated end-to-end delivery of 4 cross-domain APIs from concept to GA in 18 months, achieving adoption across 17 design partners and unlocking potentially $55M in incremental ARR
- Partnering daily with engineering leads—leveraging 12 + years of hands-on collaboration experience to scale onboarding from two weeks to 15 minutes through automated checkpoints and reliability patterns.
- De-risked release pipeline by cutting domain-assessment cycles 50 % (12 weeks to 6 weeks) and surfacing 50 % more user insights via deep research and Generative AI research tools.
- Quantified cost/benefit trade-offs for new business via financial models, trimming evaluation time by 20 % and speeding leadership go/no-go.
- Delivered cross-org communications at All hands (VP + 200 peers) that lifted Employee NPS +20; reinforced program goals, risks, and next-step ownership
- Built contract/pricing templates for B2B customers that cut onboarding by 50 % and ensured compliance.
Deloitte ConsultingSenior Manager
Sep. 2009 - Jul. 2021Greater Chicago Area- Modernised Medicaid eligibility platforms across 6 large, distributed, multi-state systems, enabling same-day decisions for 35 % of applicants and reducing 40 % casework through real-time data-interface automation.
- Partnering with agency executives (C level and directors) to manage end-to-end SDLC delivery, and build tools to support data-driven policy and funding decisions which help renew over $100M from federal funds.
- Instituted a three-pillar governance model (Structure-people-data) that shrank decision cycles from 4 wks ➜ 5 days, de-risking policy and funding releases exceeding $100 M and planned production release schedules - Led Gartner-aligned vendor scorecards (10 criteria, 1-5 scale), slicing repeat evaluation efforts by 50% and accelerating award decisions for internal review through a quantitative, transparent, scalable reward system.
- Scaled executive KPI dashboards (5 core metrics) across public-sector accounts, automating 40 hrs reporting per month and spotlighting risk trends early.
Deloitte ConsultingManager
Sep. 2009 - Sep. 2018
Deloitte ConsultingBusiness Technology Consultant
Jun. 2008 - Aug. 2008Interned at Deloitte for lifesciences client
Purdue UniversityTeaching Assistant
Aug. 2007 - Jul. 2009West Lafayette, Indiana, United States- Graded student labs and helped accelerate the grading time to be reduced from 4 wks. to 2 wks.
- Developed long lasting relationships with students by teaching them DB fundamentals in fun and engaging ways.
Wipro TechnologiesProject Engineer
Jan. 2005 - Jan. 2007- Hands software development using C and providing enhancements to include 50+ migration changes in a year
- Lead a team of 4 members to incorporate custom screen scraping for banks to cut manual claim processing by 60%
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