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Work Background
KhorosCustomer Success Manager
Jul. 2024
HireSure.aiCorporate Relations Manager
Jun. 2022 - Jul. 2024India
MyGateSenior Client Account Manager
Oct. 2021 - Jul. 2022Bangalore Urban, Karnataka, India
MyGateClient Account Manager - Onboarding
Aug. 2020 - Sep. 2021Bangalore Urban, Karnataka, India* Helps in the implementation of MyGate services in societies across Bangalore and be their first Point of Contact ( POC) for them. * Handling first-hand escalations in regards to the services and coordinating with internal teams to resolve them. * Plan and execute various marketing campaigns inside societies which enables in creating awareness about the brand to increase app penetration inside the societies. * Sharing updates regularly with clients on new feature launches and product enhancements. * Troubleshoot all issues and solve the queries raised by the residents/committee members. * Conducting meetings with the clientele base and helping them in a smooth transition during implementation.
MyGateClient Account Manager - Invoicing
Sep. 2019 - Aug. 2020Bangalore Urban, Karnataka, India* Part of a Central Team also known as Revenue Collection as an Client Account Manager handling over 200 clients and generating revenue for the organization. * Helping the finance team in the generation of invoices, bill, statements and obtain payments for the company's services. * Run reports and analyze the data pertaining to my clientele and helping the finance team in reconciliation. * Managing the team of 5 members in revenue generation for Pune, Ahmedabad, Nagpur and working in close proximity with the builder clients and stakeholders of the company on different projects. * Helped in running small projects to ensure acceleration in the collection of revenue for the organization.
Treebo HotelsKey Account Manager
Feb. 2018 - Aug. 2019Bangalore* Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
* Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
* Organized client feedback and introduced streamlined process of replying to and rectifying complaints. * Organized company files and created support system to decrease workload and increase productivity of account managers. * Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
HeyBnbBusiness Development Executive
Jun. 2017 - Dec. 2017Bangalore-To identify potential buyers for various company services by connecting with customers, making calls, negotiating on terms and closing on sales. -To develop a mutually beneficial relationship with the customers based on trust and understanding. -Engaged with fresh leads to proactively schedule and confirm sales meetings through cold-calling. -Ensured that CRM contained accurate updated details regarding contact information, sale stages, follow-ups, sale activities etc. -Engaged in various Marketing Campaigns for the organization.
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