Matt Landrum is a seasoned professional specializing in technical support, writing, and editing. With over a decade of experience, he excels at simplifying complex technical concepts for diverse audiences. Matt is passionate about enhancing user experience through clear and concise documentation. In his free time, he enjoys working with customers and exploring new technologies.More...
Brian Kling
Director
Verified
Customers—whether they’re clients, employees, or partners—don’t just want solutions. They want experiences that feel effortless and personal. The brands that understand this are leaders in their industries.
For over 15 years, I’ve been turning that belief into action—leading global programs that transform how companies connect with their customers and scale their impact; for example:
• $6.8M in support cost savings through community-driven strategies.
• 250% NPS growth by turning customer feedback into action.
• 45% YoY engagement growth through scalable digital initiatives.
I thrive on solving complex challenges with creativity and strategy—leveraging data insights (and now AI), and human-centered innovation to create programs that scale globally and deliver value. From launching the first regulatory-compliant global community at Align Technology to pioneering Voice of the Customer programs at STMicroelectronics and building award-winning support ecosystems at Autodesk, I’ve led initiatives that redefine customer engagement. I've also been a strategic consultant helping brands undergo the same transformations.
But innovation and transformation isn’t just about tools—it’s about people. As a leader and certified coach, I empower teams to think bigger, act bolder, and deliver exceptional outcomes. My approach combines strategic vision with empathy to align cross-functional teams around bold ideas that drive acquisition, growth, and loyalty.
If you’re looking for a leader who connects strategy with execution to transform customer experiences at scale, let’s connect.More...
Shane Davis
Sr. Staff Software Engineer@Cisco Systems
Verified
Over 16 years of software development with a consistent track record of delivering high-quality software, on time, that meets customer expectations. This involves working at all levels of the software development lifecycle, collaborating with other teams and departments, as well as leading teams of developers. Shane has a penchant for heading off problems before they occur and a strong sense of ownership for the projects he is involved with. As a team lead, he guides and mentors junior software engineers, promoting a productive and inclusive work environment. As a team member, he happily works in whatever role needs filled to ensure the project is successful.More...
Sebastian Ferraro
Project Lead@Alliansys
Verified
Apasionado por la tecnología, con experiencia liderando equipos y gestionando múltiples proyectos simultáneamente. Me especializo en Laravel, React y Bootstrap, creando soluciones eficientes y escalables. Comprometido con la calidad y la innovación, siempre busco aprender y superar desafíos.
Passionate about technology, with experience leading teams and managing multiple projects simultaneously. I specialize in Laravel, React, and Bootstrap, delivering efficient and scalable solutions. Committed to quality and innovation, I’m always looking to learn and overcome challenges.More...
Romina Massa
Digital Strategy Consultant
Verified
Driving innovation as a highly skilled Digital Strategy Consultant with over a decade of experience in the digital marketing industry. I specialize in developing and implementing comprehensive digital strategies to help businesses achieve their online marketing objectives. My expertise encompasses areas such as social media marketing, content marketing, SEO, and data analytics. I am known as a data-based storyteller for my ability to effectively combine technical knowledge with creative skills to deliver innovative solutions that drive growth and improve business performance. Myinsightful strategies, coupled with my dedication to achieving client success and my emotional intelligence, make me an invaluable asset in the digital marketing field.More...