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Work Background
IT Technical Project Specialist (Remote)
Affordable CareIT Technical Project Specialist (Remote)
Sep. 2021Morrisville, North Carolina, United StatesProvide implementation and post-implementation support for the ACI IT practice management modernization project. • Participate in day-to-day operations and support of end-users, applications, and infrastructure systems. • Use the Salesforce ticketing system for ticket resolution and closure. • Assist in the practice prep for Dentrix Enterprise System and MiPACS implementation, using SCCM, GPO, and other system tools and configurations. • Provide implementation and ongoing support for primary Dental Imaging Applications: Carestream, DTX Studio, and MiPACS. • Develop tracking and manage image conversion process of all go-live sites. • Create and maintain SOP and documentation for all new and modified processes related to MiPACS
IT EHR Manager and Liaison
United Surgical Partners International, IncIT EHR Manager and Liaison
Jul. 2016 - Sep. 2021Addison, TexasI work closely with our Cerner EHR Team and our hospital IT field team to provide technical and escalation support for projects and ongoing operations. Provide on-site support as needed. I also act as a liaison with the EHR team and IT infrastructure teams, promoting communication and collaboration, especially during projects. Ensure EHR projects are in alignment with IT standards/guidelines. • Provide onsite support and leadership during implementations • Coordinate and communicate project and IT-related change controls • Assist with testing and recommendations of new local hardware and software • Assist with any technical aspects of EHR upgrades or enhancements • Assist with the development and documentation of the ongoing support model • Perform hardware assessments for sites preparing to go live on the Cerner application • Perform onsite assessments to determine hardware needs for new implementations • Assist with BMDI / MDI Builds and testing in SAAnesthesia - Cerner Millennium • Support and troubleshoot device connectivity issues onsite. • Assist and support Dragon DMNE, RRD, and Back-end Cerner printing.
IT Manager
Baylor Orthopedic and Spine HospitalIT Manager
Jul. 2012 - Jul. 2016Arlington, TexasManage and support IT infrastructure that includes Windows desktops, LAN, MS server environment, NEC phone systems, clinical, office systems, and other related technology as determined by the business and in compliance with established IT standards and protocols. Use Service Now for incident tracking and problem management. Major accomplishments: • Facility Project lead for all hardware installs for Cerner EMR implementation including network related upgrades (Cisco switches, WAPs). • Implemented Cerner BMDI hardware for Anesthesia and PACU/ER Monitoring. • Project IT lead for new physicians’ clinic • Skytron SkyVision Hybrid II support and administration.
Network Engineer
St Francis Health Care SystemNetwork Engineer
Apr. 2006 - Jun. 2012Honolulu, HIInstalled, maintained, and supported various practice management systems (Medical, Pharmacy, Home Health, and office applications), 250+ node TCP/IP LAN/WAN Windows 2003/W2K/XP/W7 (servers, desktops, laptops). • Administered Exchange 2007, Cisco Unified Video Conferencing, Call Manager/UCCX/Unity/VOIP/VPN • Installed and Maintained VMware ESX/ESXi Servers 3.5 and Sphere 4.1 • Basic PBX Support/Voice and Network 568A/568B Wiring schemes • Server backups-Symantec Backup Exec/System Imaging-Symantec Ghost • Developed system documentation and diagrams Major accomplishments: Migrated Allscripts EMR System and various applications to VMware ESX 3.x/Sphere 4.1
System/Network Administrator
PacifiCare Health SystemsSystem/Network Administrator
Feb. 1999 - Nov. 2005Installed, maintained, and supported various practice management systems (Medical, Dental, RX, Home Health/DME, FACETS® System/Citrix), 200+ node TCP/IP LAN/WAN, W2K/NT 4.0 desktops and servers • Basic support Juniper NS204, Symantec Checkpoint Firewall, and Juniper SA 1000 SSL/VPN Appliance • Administered MS Exchange 5.5/Outlook Platform, Symantec Brightmail Gateway, and Veritas backups.
System Engineer
FHP HealthCareSystem Engineer
Sep. 1994 - Feb. 1998• Administered and supported a 200-node N.E.T. IDNX WAN/LAN Banyan Vines environment. • Installed and supported Compaq servers running MS Windows NT Servers with MS SQL Server. • Provided Medical, Dental & Pharmacy systems support. Major accomplishments: • Converted legacy pharmacy system to Etreby™ RX systems. • Assisted in the design and implementation of new regional computer and training facilities. • Developed Help desk application using MS Access and basic protocol for tracking support calls.
LAN Administrator/Programmer
Watson Wyatt WorldwideLAN Administrator/Programmer
Jan. 1988 - Dec. 1993
System Operator/Tech Support
GEICOSystem Operator/Tech Support
Sep. 1986 - Mar. 1988

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