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Work Background
AutopublicadoAutor
May. 2025 - Aug. 2025Most people use language to describe their reality. Those who achieve success use it to create it. This book posits a premise as simple as it is revolutionary: the quality of your life is a direct reflection of the quality of your conversations. Diego Hinojosa provides you with the definitive map to transform the way you communicate and, with it, your destiny. Forget superficial techniques. This journey will take you into the depths of the ontology of language, human psychology, and spiritual wisdom to unveil the power that lies in every word you speak. In these pages, you will discover how to: Stop being a spectator and become the Creator of your reality by mastering the key difference between describing the world and generating it. Escape the "Drama Triangle" (Victim, Persecutor, Rescuer) that sabotages your relationships and adopt a stance of power and responsibility. Build unshakeable trust by understanding its two fundamental pillars: sincerity and competence. Master the "Promise Cycle," the invisible engine of human collaboration for making things happen. Navigate the hidden forces of the psyche, integrating the teachings of giants like Jung and Lacan to understand what truly drives your interactions. Enhance your intuition and create synergy in teams, elevating your conversations to a plane of conscious co-creation. With practical exercises at the end of each chapter, Success is a Conversation Away is not just a book to be read; it's a guide to be lived. Your next conversation will not be the same. It will be the beginning of everything.
Innovaplast.boExpert Advisor in Holistic Strategy and Organizational Transformation
Mar. 2024Board-level Management for the development and implementation of comprehensive strategies (people, technology, and processes) to optimize processes, structures, and corporate culture.
Environmental analysis to identify strategic opportunities and risks. Collaboration and coaching for leaders and executive teams to align strategic vision and execute effective changes.
Design and implementation of training programs. Utilization of globally recognized methodologies and frameworks to successfully manage transformation projects.
Establishment of performance metrics and key results analysis. distribution technolocy and data strategies.
Achieved a threefold increase in revenue within ne and a half years
Inter-American Development BankConsultant - Data and Enterprise Architecture
Feb. 2024Washington, Distrito de Columbia, Estados UnidosAdvisory and definition of integrated Data strategies and architecture within the organization, based on the most successful methodologies and frameworks globally, tailored to different industries, organizational maturity stages, and technological ecosystems
Factor itAlliance Director
Jun. 2022 - Feb. 2024Develop the best relationships and capabilities evolution of the company's activities to achieve the highest level of partnership, coordinate the main ones with the brands
DATEC LATAMDCloud Manager - Google solutions
May. 2021 - Dec. 2021BoliviaManage the dcloud business unit
DAMA Capitulo BoliviaCoFundador-Vicepresidente Alianzas
May. 2020Santa Cruz, Bolivia
Kruger CorpCountry Manager
Jan. 2019 - Jul. 2020BoliviaLeading the Bolivian team of Kruger Corporation. Kruger Bolivia seeks to solve problems by applying innovation and technology, we have a team distributed in more than 10 countries, which facilitates companies to be part of the 4th industrial revolution, helping to optimize processes, define products, and develop applications. etc. We provide comprehensive end-to-end solutions, including change management and adoption of new tools
Escuela Europea de NegociosMaster's level instructor
Jan. 2018 - Dec. 2018Santa Cruz, Bolivia
DATEC LATAMSoftware Manager
Aug. 2017 - May. 2021BoliviaManagement a Software Solutions Especialist Team to Analitics, bussines, Security, infrastructure, focused on promote solutions than products. Developing a empowerment team to make all bussines process to coordinate with sales team, partners etc.. Manage successful software manufacturing and analytics projects in bolivia in types of industries as banking and telecommunications
Operativa Comercial SRLFounder - Finance consulting
Apr. 2016BoliviaDigital Marketing Consulting & Services, Media Monitoring.
Finance, traditinal marketing Consulting & services.
Comunity Manager Services
Universidad Privada BolivianaUndergraduate instructor
Jan. 2014 - Dec. 2015La Paz, Bolivia
d.lightProyect Manager- Partner
Sep. 2013 - Apr. 2016BoliviaCoordinate all logistics process to import and distribution solar products.
Support on bidding process with local goverment Design Solar proyects to help people in rural areas can have light
Millicom International Cellular (Tigo)Loyalty Specialist in Comunication
Nov. 2011 - Sep. 2013 Presentation of Design the Experience Project: dynamic control of churn
Proposed the “Antichurn” strategy, based on new cycle of life and action list for 2014
Coordinate communication campaigns and commercial strategy with sales, distribution, and logistic the product called “Rescue SIM card”.
Project Leader for the implementation of the service to recuperate your service and line via self service called Rescue Chip Lead the implementation of the Loyalty Call Center for prepaid high value customers
Administration of the Retention Tools strategy, retention call center, virtual calls, no recharge notifications, products and broadcasts etc.
Work with other product managers to identify their Product Churn.
Third place in the save money projects contest.
Constant elaboration of business cases and implementation of projects, design an analysis od data, market studies, communication and coordination with all areas
Millicom International Cellular (Tigo)Loyalty Specialist in Consumer Understanding in Millicom International Cellular (Tigo
Jan. 2010 - Oct. 2011Santa Cruz, Bolivia Design and implementation of the “Gross Studies”, obtain one Studio\y and percentages of the reasons customers leave, new customers and double sim card for all the Telcom Operators in the market, it was promoted globally Design and implementation of the Pre Paid Retention call center
Coordination and implementation of the Churn Predictive Models from the tool SPSS Modeler
Lead the projects of the cycle of life improvement, Retention Broadcast, Retention Products.
Modifying the conditions of the cycle of life improving on the customers experience.
Continuous design and analysis of data of market studies, project planning, communication and coordination with other areas.
Millicom International Cellular (Tigo)Antichurn Coordinator in Customer Operations
Aug. 2008 - Jan. 2010La Paz y Santa Cruz. Bolivia Direct the creation of the creation of the Collections Call Center
Restructure the main report of the balance of clients rotation.
Implementation, Supervision and follow up of the “Churn by Sales Person”
Nation Wide Training to sales personnel, customer service, and marketing about the importance, actions and concepts to reduce churn, and obtain internal data to improve churn
Better identification of the reason s of churn of post paid with in CRM
Project lead to automatically notify the customer by SMS avoiding the account elimination
Lead the application of the Welcome Bulletin to improve the quality of the sale Constant process analysis, data bases, campaigns, quality of the sales process, and the customer service process to reduce churn
Millicom International Cellular (Tigo)Team Leader Post Paid Sales (2 stores)
Sep. 2007 - Aug. 2008La paz y El Alto Cities , Bolivia Lead and design the orientation plan for new post paid salesman, Sub Teams implementation as part of the career development plan for the salesman
Supervised and created two sales team son in the South Area of La Paz and the other in El Alto
Motivate, train and control the sales team
Design the strategy to promote the product
Managed sales request, claims and issues.
Design and coordinate the communication between stores
Created the manuals and sales proposals
Millicom International Cellular (Tigo)Lead of Marketing La Paz
Oct. 2006 - Aug. 2007La Paz, Bolivia Design and created the Main office Sign in La Paz. Making it the biggest neon with animation sign in the country
Participar en eventos e invitaciones asociados a la marca
Designed, created and coordinated BTL activities Supervise and manage the brand and image in La Paz Manage an coordinate the souvenirs inventory for the BTL warehouse.
Coordinate with the sales department for their activities.
Coordinate with the supply department to request materials. Managed the assigned budget.
Millicom International Cellular (Tigo)Team Leader Post Paid Sales
Oct. 2005 - Sep. 2006La Paz, Bolivia Created the training manual for the post paid product applied nation wide.
Corporate Sales to the House of Representatives of Bolivia Supervised the development of sales for the Post Paid team in La Paz.
Motivate and develop the sales teams.
Supported all activities to push the product with the sales team. Managed sales requests
Millicom International Cellular (Tigo)Free Lancer Post Paid Sales
Apr. 2005 - Sep. 2005La Paz, Bolivia Project to divide tasks to be more efficient.
Meet Sales targets. Tele marketing.
Door to Door sales and client visits.
El Recoveco Pub DiscotecOwner and General Manager
Nov. 2004 - Aug. 2005La Paz, Bolivia Supervised the firms accounting.
Created publicity campaigns and defined the commercial strategy
Hired and managed all personnel.
Inventory supervision and designed control mechanisms for the same
Independiente. Physics, Math, Chemistry private tutor
Nov. 2003 - Nov. 2004La Paz, BoliviaAcademics
MINSA Producciones La PazSales Promoter
Jan. 2003 - Oct. 2004La Paz, Bolivia Distributed de services the company offered.
Supervised and designed the flyers. Managed the customers and delivery dates of the products.
Coordinate with designers (printers and customers).
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