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Network Power<100 people
Roles
🔥50%
Startup Founder
✨50%
Business Owner
🧑💼50%
C-level Executive
Geos
🇦🇪25%
United Arab Emirates
🇺🇸25%
United States
Work Background
HubSpotContract Manager
Mar. 2026SaaS Contract Manager specialized in the HubSpot ecosystem, focused on revenue protection, renewal strategy, and contract lifecycle execution within a high-volume environment. Experienced in mitigating churn risk, leading structured renewal conversations, and optimizing Gross Revenue Retention (GRR) through data-driven customer engagement. Core Focus Areas • End-to-end renewal management (risk identification → negotiation → contract execution)
• Gross Revenue Retention (GRR) optimization & churn mitigation
• Renewal forecasting & contract accuracy
• Commercial negotiations & value alignment conversations
• Customer health analysis & usage-based risk assessment
• CRM-driven renewal pipelines, workflows & automation
• KPI tracking & revenue performance reporting
• Cross-functional collaboration (Sales, RevOps, Support, GTM, QTC)
• High-volume portfolio management in digital-first environments
HubSpotCustomer Success Manager
Dec. 2025 - Feb. 2026ColombiaSaaS Customer Success Manager specialized in the HubSpot ecosystem, focused on adoption, retention, NRR, and scalable post-sales processes. Experienced in health scoring, QBRs, churn prevention and CRM automation. End-to-end customer lifecycle management (onboarding, adoption, renewal, expansion)
Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction
Customer health scoring, risk segmentation, and proactive engagement strategies
QBRs, success plans, and value realization frameworks
HubSpot CRM administration and optimization (Pipelines, Workflows, Automation, Reporting, Dashboards)
Usage analytics, KPI tracking, and data-driven decision making
Cross-functional alignment with Sales, RevOps, Support, and Product teams
Fox OrderingSales Manager
May. 2024 - Jan. 2026ColombiaLead a team of up to 12 reps, surpassing sales targets of over 80% and assuring efficiency rate of over 75% in the area.
Conduct interviews and support the hiring process to attract and select high-performing talent, ensuring team alignment with company culture and goals.
Develop retention strategies and renewal processes, increasing customer lifetime value.
Act as escalation point for key accounts, ensuring customer satisfaction and long-term retention.
Develop and execute sales strategies to expand client base and strengthen relationships with key accounts.
Partner with operations and support teams to improve onboarding and reduce the churn rate in the area.
Monitor market trends and competitor activities to adjust sales approaches and maintain a competitive edge.
Oversee contract negotiations, ensuring profitable agreements while maintaining client satisfaction.
Coordinate with marketing and operations to optimize lead generation and onboarding processes.
Fox OrderingSenior Account Executive
Feb. 2024 - May. 2024ColombiaManaged a portfolio of high-value accounts, ensuring customer retention and upselling opportunities.
Prospected new clients through cold outreach, networking, and inbound inquiries.
Presented and demonstrated Fox Ordering’s solutions to decision-makers, tailoring proposals to business needs.
Negotiated pricing and service agreements, balancing customer needs with company profitability.
Collaborated with internal teams to ensure smooth onboarding and long-term client success.
ZJ Events LLCBusiness Development Specialist
Jan. 2023 - Mar. 2024Led outbound prospecting efforts through email, phone, SMS, and in-person outreach to identify and engage potential exhibitors and sponsors in the Smoke/Vape/Hemp/CBD industry.
Built and maintained a robust sales pipeline, generating qualified leads from scratch within target event locations.
Negotiated participation agreements, ensuring mutually beneficial partnerships and revenue growth for trade shows.
Claro InsuranceBusiness Development Expert
Jul. 2022 - Jan. 2023Barranquilla, Atlántico, ColombiaGenerated qualified leads from scratch to promote senior-level insurance roles and expand the US market presence.
Developed and executed tailored business growth strategies, boosting client engagement and sales opportunities.
Built long-term relationships with key decision-makers, driving repeat business and referrals.
Leveraged CRM tools to track performance, optimize outreach, and improve closing rates.
ContactOutBusiness Development Specialist
Jan. 2022 - Jun. 2022Prospected and qualified potential clients by identifying hiring needs and offering tailored talent-sourcing solutions.
Utilized software tools to deliver accurate, up-to-date contact data, improving client recruitment efficiency.
Conducted personalized product demonstrations to highlight features and ROI to decision-makers.
Contributed to client acquisition growth through strategic outreach and relationship management.
Starboard GroupSales Associate
Aug. 2021 - Dec. 2021Estados UnidosDelivered exceptional onboard retail service, selling luxury goods including jewelry, watches, liquor, and apparel.
Managed inventory, restocked products, and ensured displays met high visual merchandising standards.
Processed product tagging, pricing updates, and promotional adjustments in line with company guidelines.
Consistently exceeded daily sales targets by providing tailored product recommendations to passengers.
SYKESTeam Manager
Sep. 2020 - Aug. 2021ColombiaLed a multilingual team delivering customer success and support for enterprise clients, ensuring SLA compliance and high CSAT scores, maintaining a CSAT score over 80% against DSAT score.
Built and developed a Support and Customer Success department from the ground up, designing workflows, KPIs, and coaching processes.
Designed and delivered personalized training programs to strengthen both technical skills (SLA adherence, upselling, retention strategies) and soft skills (communication, empathy, problem solving).
Drove team performance to rank in the Top 3 across the department, achieving outstanding results in customer satisfaction and service quality.
Analyzed customer data and agent metrics to identify improvement areas, implement corrective strategies, and sustain consistent growth.
Acted as escalation manager for complex cases, ensuring rapid resolution and a positive customer experience.
LONGPORT AVIATION SECURITYPassenger Service Agent
Aug. 2017 - Sep. 2018ColombiaAssisted American Airlines passengers with check-in, reservations, ticket sales, and travel inquiries.
Verified travel documentation (passports, visas, permits) to ensure compliance with international regulations.
Conducted aircraft screening and coordinated pre-departure security checks.
Managed boarding gate operations, including public announcements and flight coordination.
Liaised with airport authorities to report flight details and ensure smooth operational flow.
BILATERALSupport Agent
Jan. 2014 - Sep. 2014Barranquilla, Atlántico, ColombiaHandled customer inquiries related to phone services, ensuring prompt and effective resolution.
Upsold B2B and B2C telecommunications services by identifying customer needs and matching appropriate solutions.
Took ownership of escalated cases unresolved by Tier 1 agents, delivering personalized problem-solving.
Maintained a high level of customer satisfaction through active listening and efficient service delivery.
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