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Work Background
Lockheed Martin SpaceSenior Configuration Analyst
Dec. 2023Littleton, Colorado, United StatesManage Engineering Review Board and Cost Control Board Meetings Coordinate with internal Lockheed Martin teams and external customers to maintain project timelines, deliverables, and accuracy Own and manage action items for entire project to ensure needs are resolved on time and to expectations Provide training to Lockheed Martin employees and external customers on processes and systems. Create and maintain training library. Proactively solicit feedback from stakeholders to improve processses Manage projects using Sharepoint and ePDM
SpectrumProject Manager
Jan. 2022 - Dec. 2023Denver, Colorado, United StatesPlan, organize, control and execute training for 22 departments for major wireless network launch Ensure project deliverables completed on schedule and within budget. Coordinate all stages of project from planning to completion. Provide executive readouts and manage all communications for training programs Collaborate with multiple engineering teams, network operations groups, product, and field operations Manage multiple large projects simultaneously using Smartsheet to track accountabilities, dependencies, due dates, integrate data from multiple sources, provide reporting, and ensure key project milestones Manage project intake requests using JIRA Deliver complex technical project information to variety of stakeholders, including senior leaders
VisibleLearning Technology Manager
Jan. 2020 - Jan. 2022Denver, Colorado, United StatesManaged technologies used to onboard and support performance for multiple workgroups including learning management system (Lessonly LMS), Knowledge Management (Confluence), Customer Relation Management (Salesforce), issue ticketing system (JIRA), and employee systems guidance/automation (Kryon). Developed and managed employee training sandbox environment Developed and deployed all employee technology training courses for multiple workgroups Delivered company wide communications on new launches, process updates, Managed multiple projects during all stages from planing to completion Collaborated with engineering, product, marketing, IT, customer service, and legal teams to deliver projects within schedule and budget Developed employee coaching and development process and resource library in partnership with quality assurance that improved multiple key performance metrics. Collaborated with operations team to improve processes and improve employee performance
Verizon WirelessTraining Delivery Manager
Dec. 2015 - Jan. 2020Lone Tree, Colorado, United StatesSupported entire life cycle of training programs for multiple work groups at international vendor partners. Drove business results through training program influence and development, Trainer Certification and development and vendor site support. Primary duties included: Managed three training delivery teams, consisting of 40+ total employees. Developed Training Managers and lead trainers to drive training initiatives at work site and meet performance goals Managed stakeholders from multiple work groups within company and from strategic partners to ensure projects deliver on business needs Developed and customized training content for thousands of employees in multiple business channels at over twenty locations Implemented feedback and resolve issues with training programs and content to ensure intent of imitative is met Provided support and development for employees in multiple levels of business to help them to improve in job role Supported many aspects of the business including customer service, technical support, operations, and multiple specialty departments Created and delivered presentations both face to face and virtually for employees and leadership Thrived in an ever-changing work environment where priorities and projects can regularly change
Verizon WirelessInstructional Designer
Nov. 2014 - Dec. 2015Albuquerque, New MexicoDeveloped training programs with the focuses of elevating employee talent and increasing speed to competency. Adult Learning principles, elements of gamification along with traditional instructional techniques are incorporated into training programs in order to maximize effectiveness and engagement. Primary duties: Assessed needs of stakeholders to define project scope and expected business outcomes Developed game plan for projects including playbook for execution, expected costs, and project documentation Created virtual and face to face training content incorporating adult learning techniques and gamification for multiple workgroups Managed lifecycle of projects including communication plan, trainer readiness, pilot process, collecting and implementing feedback and ROI analysis Created technical training content for thousands of Verizon Wireless employees
Verizon WirelessSr. Trainer - Customer Service and Technical Support
Apr. 2008 - Nov. 2014Albuquerque, New MexicoThis was the beginning of my training journey. During this time I learned to develop others, address business opportunities, manage stakeholder relations, and run a project. Through these years of helping people to become the best at what they do, I created the foundation for what I am today. During this time I grew my knowledge by venturing into new departments and learning new skills. Over time, I ventured into projects of greater influence and took on new responsibilities. In this role, my primary duties were: Delivered new hire and continuing education training to front line employees and leadership Influenced training programs through feedback, pilots, and trainer certification Drove business results through support of front line employees and leadership training and development Provided feedback to influence internal employee resources, company processes and training programs
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