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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸100%
Marketing
🧨100%
Consulting
🧮100%
Education
Geos
🇬🇧50%
United Kingdom
Work Background
Widd SignsPartnerships & Marketing Director
Sep. 2024Leeds, England, United KingdomWorking as part of the leadership team to refresh our brand and business proposition and to evolve the service and insights we provide to our clients. - Brand development - Business Strategy - Client Service + Account Development Leadership - Marketing strategy and planning - ESG and Sustainability Leadership - Culture and communication development
adm Group LtdBusiness Director
Dec. 2021 - May. 2024Working as part of the Senior Leadership Team for EMEA, I was responsible for ensuring great client experiences and service delivery for key global client accounts. By working closely with senior client sponsors, I ensured their needs and challenges were matched with relevant propositions and capabilities to drive marketing effectiveness and ultimately supporting delivery of their own business and personal objectives. I supported talent development of people both within and outside of my teams, providing coaching, mentoring and operational support. I collaborated with the wider European business to share best practice, contribute to new business development opportunities and support implementation of strategic business changes.
HH GlobalSenior Account Director
Sep. 2019 - Dec. 2021Wakefield, United KingdomDriving excellent client service and the commercial performance of a large high profile account, Shadowing client teams in their offices, building rapport and understanding to enable a positive shift in customer experience. Leadership of operational delivery and growth strategy across supplier facing teams. Establishing optimum ways of working and customer journeys and support for multiple categories across the client functions and supporting transformational project delivery across technology, sustainability and warehousing solutions.
EditBusiness Director
Mar. 2019 - Sep. 2019Leeds, United KingdomLeading client experience, growth and collaboration in Edit Leeds. Supporting client services and delivery teams to ensure a seamless client experience and the provision of connected Media, Tech, CRM and Data Services.
EditAccount Director
Aug. 2018 - Feb. 2019Leeds, West Yorkshire, United KingdomHelping clients to achieve growth through connected marketing and media across all their customer touch points. Getting under the skin of my clients' business challenges and their customer needs to deliver creative customer engagement solutions that drive revenue and long‐term loyalty.
Mumbler HQConsultant
Jul. 2018 - Dec. 2018Wakefield, United KingdomSupporting Wakefield Mumbler with Marketing, Sales and Local Business Support
Branded3Account Director
Jan. 2016 - Aug. 2018Leeds, United KingdomI'm here to ensure our clients get the best results possible for their business through Search. Working closely with our in house experts in all disciplines of Online Marketing from SEO and PPC to UX, CRO and Digital PR, we help businesses identify and engage with their audience to deliver memorable and impactful digital experiences which translate to brand awareness, online visibility and ultimately, conversions. My mission as Account Director is to; - Ensure our teams deliver industry leading results and create disruption for our clients through Search
- Deliver fantastic client experiences
- Establish long term partnerships to drive change for our client's businesses - Ensure high quality service delivery - Align all online marketing strategies to specific brand and business objectives
- Deliver best practices and insight to my customers
- Embed best practices and ongoing coaching within the Client Services Team
Capita Customer ManagementClient Relationship Manager
Feb. 2010 - Dec. 2015Leeds, United Kingdom-Identifying and securing growth opportunities and new revenue streams within client accounts - Understanding and aligning to clients strategy and business plan to establish 'partner' as opposed to 'supplier' status - Creation and presentation of proposals for new services and solutions tailored to improve customer service
- Responsible for client satisfaction and delivery of appropriate governance models and service reviews to ensure 'promoters' year on year
- Accountable for delivery of revenue, growth and stretch targets
- Relationship mapping, networking and stakeholder management - Overseeing projects, pilots and supporting marketing activity and events - Identifying value add opportunities
kolorcraftClient Services Manager
Mar. 2009 - Feb. 2010Wakefield, United KingdomManaging new and existing client briefs from concept and trials to instore, leading technical reviews, outsourced print management, commercial pricing , logistics management, tender coordination and submissions, representation at client head office, project management, new store POS management, supplier management, process improvement.
Temple SpaLifestyle Consultant (part time)
Nov. 2008 - Jan. 2010West YorkshirePromoting the TempleSpa brand and product range to new and existing customers through self promotion, multi channel marketing and WOM. Delivering the TempleSpa 'Spa to Go' proposition in homes, businesses and at local events. Lead generation, marketing, sales forecasting and business development.
Billington CartmellSenior Account Manager
Mar. 2008 - Mar. 2009Bradford, United KingdomWorking as an integrated part of the client retail marketing team for one of the UK's biggest supermarket retailers delivering; Through the line campaign management, digital and instore messaging, customer insight, event management, print management, instore marketing planning, coordinate design briefs, project management, budget management, implementation of key projects such as Morrisons Let's Grow campaign.
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