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Work Background
Rise and SmileRestaurant Operations Manager
Mar. 2025 - Mar. 2026Boise, Idaho, United States• Responsible for overseeing daily restaurant operations. This includes, but not limited to, managing staff, ensuring high service and food standards, achieving sales, traffic, labor, labor reporting, Steritech reviews, Master Clean lists, Labor reporting, food and restaurant safety goals, and more.
• Labor Report Reviews, End of Day processing, Opening Procedures, Closing Procedures, Inventory, Period Close, and more. • Main Front of the House (FoH) Manager including writing schedules for Servers, Bussers, and Hosts, managing floor flow during busiest sales days ($12K and up), managing labor, reviewing productivity schedules, reviewing payroll, and more.
• Community Engagement and Staff Morale Lead. Includes, but not limited to, Service incentives, 5 Step focus, 10 Commitment implementation, Holiday guest events (Elf on the Shelf for customers, community connections, B2B marketing efforts, etc.).
• Google, Yelp, and other online review evaluations to determine next step opportunities for ultimate guest experience and customer satisfaction.
• Hiring and staff development activities.
• Secondary Back of the House Manager (BoH) including working all BoH stations (helm, plate, salad, etc.), managing BoH labor, working on prep, opening (and sometimes closing) dish, opening and closing BoH and FoH , and achieving highest food and restaurant safety goals.
The Goelzer Home Team at KW Puget SoundReal Estate Broker
Feb. 2024 - Jan. 2025• Client care from start to finish --- Buyer agreement to closing and beyond.
• Manage client needs for purchase, sale, and/or rental of single-family residences including houses, condominiums, vacant property, mobile homes, and manufactured homes.
• Create and execute legal documentation for buyers and sellers.
• Research properties and create market comparisons for current and future clients.
• Market listings to maximize traffic.
• Hold open houses for properties around the Puget Sound.
• Create and host small- and large-scale events for client appreciation opportunities.
Red RobinLead and Training Server/Bartender
Feb. 2023 - Sep. 2023Redmond, Washington, United States• Managed evening bar activity including bartending, serving, and managing cocktail rotation.
• Server Trainer and Floor Lead
• Catering assistant for small- and large-scale events.
• Inventory Management
• Large party lead
NordstromSenior Program Manager, Tech
Sep. 2022 - May. 2023United States• Responsible for the Early In Career (EIC) talent and Diversity, Equity, Inclusion, and Belonging (DEIB) programs for the Nordstrom Tech team.
• Worked with multiple stakeholders to deliver the most inclusive, successful, and positive end-to-end experience for all incoming, as well as existing, talent and manager which included recruiting teams, EIC team, DEIB team, and event teams.
• Assisted in building an overall inclusion program for all stores across the US markets for hourly and managerial team members.
• Small- and large-scale event coordination.
Amazon Web Services (AWS)Senior Program Manager, AWS Cryptography and Safety Engineering
Feb. 2018 - Jul. 2022Seattle, WASenior Program and Business Operations Manager for the AWS Platform (4000+) and AWS Cryptography and Safety Engineering Team (600+). Responsible for scaling operations for the teams that make up the Cryptography and Safety Engineering teams which include reviewing and tracking goals, operational planning cycles, rhythm of business cycles, tracking headcount, shaping, and operationalizing programs managed by the teams and its leaders, planning, organizing, coordinating and managing conference engagement, evangelizing tools, products and services, planning, organizing, and executing small and large scale internal and external events, building a community, recruiting partnerships with the AWS recruiting team, organizing and managing the intern and campus programs, global onboarding, etc. Also created and manage the Platform Early Career Talent program to ensure the consistent, collaborative and successful experience for more than 400+ interns and 500+ campus hires each year starting with demand through the entire life-cycle of the early career talent individuals. This includes working with the recruiting teams, ID&E teams, hiring managers, leaders, and a team of early career business partners (ECBPs) for each line of business.
Amazon Web ServicesGlobal Program and Operations Manager
Jan. 2015 - Feb. 2018Seattle, WAResponsible for the onboarding, engagement, education, integration, and day-to-day operation of a global team of more than 700 members worldwide and growing more than 200% year over year. Also in charge of the budget tracking and forecasting for a budget of approximately $54MM every year. Responsible for multiple cross collaboration programs and projects. Additionally responsible for coordinating and successfully executing small to large scale events for the organization as well as individual teams within the org for both internal and external customers and stakeholders. The programs I ran had objectives and initiatives that span the entire AWS Security team on a global level. These programs included, but were not limited to, Onboarding, Career growth, Conference Engagements (in conjunction with our Marketing team), Security University Recruiting and Intern, Security payments, Community operations, Compliance partner recognition, Recruiting liaison, and Community Service. This is in addition to running large and small scale events for the org including both internal and external customers. The programs I ran were designed to actively integrate, engage, educate, and support AWS Security team members from hire through their career, successfully hold large scale events that encourage involvement, education, and interaction, and promote the highest level of Operational Excellence of an internationally expanding team where customer obsession and trust was our priority and growth is exponential.
AmazonExecutive Recruiting Program Manager and Lead Recruiting Coordinator
Nov. 2013 - Jan. 2015Greater Seattle AreaOwned a a variety of cross collaborational projects including reporting metrics, data analytics, location forecasting, attrition analysis, productivity analysis, satisfaction metrics, and more. Managed the entire candidate life cycle with top level executives from around the globe to ensure an excellent end to end candidate experience. Responsible for information management and systems troubleshooting, complex internal and external team coordination, Morale events, etc. Also managed a team of coordinators and ensured balanced work loads, reviewed reporting, proper onboarding, proper training, regular 1:1s, etc. Was the single POC for all administrative organization, schedule management, travel, meeting planning, special projects, and daily coordinator for the Director of Executive Recruiting.
AmazonGlobal Program Manager/VP Asst.
Aug. 2011 - Nov. 2013Greater Seattle AreaI owned and worked on a large variety of special projects that were cross collaborational among multiple entities including, but not limited to, Tech 3 Year Planning Processes and Doc Ownership, OP1 Processes, FT SDE College Hires and SDE Intern recruiting and retention processes, Space Planning, Marektplace Giving Initiative, special team events, and more. Was also the single point of contact for all administrative organization, schedule management, travel, meeting planning, etc., for the VP - Marketplace Technology, Director of New Countries and Categories, and 2 Directors of Merchant Technology in Amazon Marketplace.
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