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Work Background
The Leadership StudioFounder
Jan. 2025San Antonio, Texas Metropolitan AreaPrincipal Lead and Founder of The Leadership Studio - leading efforts to help build tomorrow's leaders, today Keynote Speaking on core topics focused on Leadership Development & Emotional Intelligence Executive Coaching - both individuals and groups - with a core focus on Communication Effectiveness, Leadership Planning, AI for Leaders and more!
QSCVice President Sales Enablement & Customer Engagement
Aug. 2022 - Sep. 2024Austin, Texas Metropolitan AreaLeading the Sales Operations functions and driving a customer centric mindset to help deliver on the promise of the Q-SYS platform and the Smart AV journey - Drive the evolution of the Partner Care function supporting all Partners across the Americas - Own and Drive Digital Transformation across multiple fronts: - Supply Chain Transformation - enabling an Available to Promise (ATP) engine and supporting Automation functionality resulting in more than 80% of orders receiving an accurate promise date systemically - GenAI enabled Dashboard - leveraging natural language queries to derive key results and impacts - Implement Automation Solutions globally in support Global Order Operations, Channel Partner platforms and Sales Support leveraging both ML and AI technologies to dramatically improve accuracy and enable scale - Ensure execution and evolution of our Customer & Partner Portal - Own the Customer Experience evolution across roles, technology and processes - Align to corporate SIOP and drive SIOE and Demand Planning for the Americas - Implement a robust Customer Success model to support the changing needs of the Enterprise
TaskUsDivision Vice President - Operations
Sep. 2021 - May. 2022Austin, Texas Metropolitan AreaLead the full suite of Operations across North America driving performance, revenue and employee programs Deliver an outstanding Experience for some of the best and most disruptive companies Fully own the Employee lifecycle for 4000+ Ridiculously awesome teammates across 7 locations and a robust WFH environment Identify opportunities and Implement Automation solutions to drive enhanced efficiency and predictable outcomes
Make-A-Wish® Central & South TexasBoard Member - Governing Board
May. 2021 - May. 2024Working with the rest of the Governing Board to drive Financial prudence ensuring the continuing mission is achieved -- restoring hope with a Wish!
Hewlett Packard EnterpriseSenior Director - Channel Incentive Operations & Automation
Nov. 2017 - Sep. 2021Austin, Texas Metropolitan AreaFully enable a set of successful experiences across the entire Hewlett Packard Enterprise Channel Partner network. Supporting the entirety of HPE's Partners and executing timely and accurate Channel Incentives, reporting and analytics while driving the effective transformation of the 300+ member Global Operations organization that enables these efforts. Enhanced Partner Experience via direct engagement with Partners – designing an 80+ person Partner Service Management team to support the end-to-end Channel Incentives Experience Leading the Automation - RPA, Machine Leaching, etc. - efforts across Customer Operations for all of HPE ensuring a robust pipeline is in place supported by strong, measurable ROI Strong focus on Inclusion & Diversity – Executive Sponsor for and active participant in the pan-Global Operations WEGO Program (Women Empowered in Global Operations), frequent speaker for Women@Work programs in EMEA and I&D track in India
Hewlett Packard EnterpriseDirector, Sales Process & Transformation
Jul. 2014 - Nov. 2017Houston, Texas AreaFocused on improving the experience for Sales - full ownership for the Sales Experience program supporting all 12,000+ sellers across HPE Define, drive and implement the strategy for the Sales Process & Transformation organization with additional areas of focus: Employee Engagement & Career Development
Financial & Workforce Planning
Executive & Stakeholder Comms & Engagement Strategic Programs implementation
Hewlett-PackardCPQ Transformation Leader - Quote Effectiveness Program
Oct. 2013 - Jul. 2014Houston, Texas, United StatesDefined and implemented the Program strategy providing leadership, executive communications, internal messaging, and pan-HP alignment – over $500M in accretive revenue delivered through Phase I Winner of the HP President's Quality Award -- HP's highest award for Quality Excellence Deployment lead – designed and drove implementation of a common framework and impact tracking across all of the deployment activities for Phase I and II with 20+ countries deployed Business Insights– helped define and implement the advanced analytics concepts in a true multi-organization team to identify and measure true business impacts from the program
Hewlett-PackardStrategy & Planning Manager
Jan. 2013 - Oct. 2013Indianapolis, Indiana, United StatesDeveloped and owned all of the financial modeling and tracking activities and processes pan-Sales Operations managing $450M+ budget Established the S&P leadership community & forum to drive more effective, consistent planning Designed & implemented alternative funding models to ensure continued levels of service while adhering to Corporate budget guidance
Hewlett-PackardAccount Delivery Manager
Jul. 2011 - Jan. 2013Indianapolis, Indiana, United StatesClient account manager for the Sales Operations organization into HP's internal outsourcing organization - Full management for the engagement - consulting, planning, budgeting, and execution - Responsible for Total Customer Experience including account and process specific reviews, Statement of Grew my account coverage by 23% while delivering annualized efficiencies 40% above target Work management, and escalation resolution where needed
Hewlett Packard EnterpriseS&P and Strategic Programs
Jun. 2004 - Jul. 2011Defined, drove and ensured effective implementation for HP’s Global Accounts strategy across Operations globally Crafted and deployed the Global Standard Offering enabling critical resources to scale across smaller Global accounts resulting in $430M additional covered revenue in the first year post completion with no additional resources Process and Program lead for all workforce and location strategy initiatives across Sales Ops – effectively kicked off the first major location strategy shifts for Sales Ops & designed new methodology for tracking and reporting EB Operations cost allocations to our Stakeholders
Hewlett Packard EnterpriseGlobal Program Architect
Jan. 1998 - Jun. 2004Indianapolis, IN and Glasgow, Scotland, United KingdomSpanning across multiple acquisition/merger events from Vanstar to Inacom to Compaq to Hewlett-Packard Launched the Global Account Program and team for the Americas (AMS) – organization and role design, stakeholder engagement and represented AMS on the Global Account governance forum Provided functional management for the NA & LA Global Accounts Direct teams including Solution Design, Deployment, and eBusiness roles Subject matter expert assigned to work in Europe to design, develop, and implement Direct operations and go to market strategies for the Enterprise Solutions Baseline (ESB) program
Hewlett Packard EnterpriseAccount Manager
Jul. 1996 - Jan. 1998Indianapolis, Indiana, United StatesResponsible for account sales and relationship management of the Andersen Worldwide (Arthur Andersen and Andersen Consulting) account across the full product offering Consistently exceeded targets against my $28M personal quota and $62M team quota Multiple time winner for revenue and margin growth above quarterly goals
Best BuyManager, Computer and Home Office
May. 1995 - Jul. 1996
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