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Work Background
Freelance Services on Technology & Business ConsultancySr Consultant / Sr Program Manager
Jun. 2019Mexico cityResponsible to lead project delivery on Latinamerica’s region; provide consulting services on demand to Guidepoint’s customers, as a confident Expert Advisor on Telecommunications, High Technology and Business Processes; consulting services on Project / Program Management (waterfall & agile), Leadership, PMO Implementation and Execution; Corporate Governance (BPM integration to technological platforms & definition of both financial and operative KPIs), audits follow up (ISO9001, ISO14001 & SOX), advisor on: Cloud Computing, Business Intelligence, Dynamics AX, CRMs & ERPs implementation and configuration, Business Transformation & Business Processes (BPM); Customer Relationship & Customers’ satisfaction.
Successes:
• Sr Program Manager on behalf of Imagine Communications to provide consulting services to Grupo Televisa – Univision; in charge to customer care, invoices collection, technical roadmap definition, third party delivery coordination, and program management to deliver 8 projects. Along my administration, I made improvement to several administrative processes to customer, and inside Imagine providing clear and consistency information about programs status, as well payment processes progress.
• Business Consultant on behalf of Enable Consulting to provide advise services on technical and commercial topics to Grupo Andrea; there is a SAP S/4 Hana implementation, with a business core integration.
• Global Major Incident Management Lead on behalf of NTT Data Services Mexico Operations to provide Major Incidents Management Services to Grupo Bimbo on 23 countries; I’m in charge to align Grupo Bimbo’s processes and policies to ITIL frameworks, providing coordination to external providers and internal resolution areas in order to resolve asap P1 & P2 incidents on those 23 countries.
• SAP Ariba deployment and support for ELC Co on seven Latam countries. Achieved results because the project was finished on time, aligned to authorized budget and business expectations.
Telefónica Movistar México, S.A. de C.V.Deputy Director IT & Telecomm
Apr. 2016 - May. 2019Mexico cityResponsible to manage 25 collaborators; Investment & Operative (CapEx & OpEx) Budget Management; Project Office Management (PMO) & Technology Projects Execution, e-Commerce implementation, VoIP, Salesforce, Big Data (hadoop) & Business Intelligence, Corporate Governance (BPM integration to technological platforms & definition of both financial and operative KPIs); active collaboration on: Annual Strategic Planification, Cybersecurity’s standard and policies, standardization and integration of KPIs, SLAs, OLAs & risk matrix to all auditable processes, internal & external audits on SOX, ISO9001 & ISO14001.
Successes:
• OpEx – decreased up to 30% & CapEx – investment efficiency increased up to 25%.
• VPT’s projects outputs increased up to 25%.
• Projects Efficiency Index (IEP) greater than 90% by three consecutive years.
• Recertification on ISO9001 & ISO14001.
• SOX audit by 2018 with zero observations.
MONERE BUSINESSBusiness Development Director
Jun. 2015 - Mar. 2016Mexico cityResponsible of commercial relationship to stakeholders and decision makers on executive level; development of commercial relationship as business partner to Microsoft Mexico; responsible of sales lifecycle to: solutions development (RFI, RFP & RFQ), multiplatform integration, business process validation, KPIs & dashboards definition; definition and implementation of strategies for new products.
Successes:
• Customer portfolio increased up to 25%.
• Consolidation of commercial relationship with Microsoft Mexico, achieving “Silver Partner” level.
EricssonLatam Director of Broadband Media & Applications Domains
Feb. 2012 - May. 2015Mexico cityResponsible to manage 66 collaborators along Latam; P&L management, active collaboration on sales lifecycle (RPI, RPF, RPQ) & integration multiplatform solutions; customer relationship, business process consultancy based on eTOM; ensure customer’s operation into the region; project delivery and support contracts; annual strategic planification on budget and support contracts renewal into the region, financial analysis to optimize investment and operative expenses.
Successes:
• Customer satisfaction – increased by 10%, aligned to original target.
• Cost efficiency – increased by 30%, fifteen points above original target.
• Work Health Index – final score 86%, three point above original target.
Microsoft MéxicoPractice Director
Mar. 2005 - Dec. 2011Mexico cityResponsible to manage 72 collaborators; active collaboration on sales lifecycle (RFI, RFP, RFQ); commercial relationship with business partners; work health index (WHI) to Mexico’s Services; performance metrics: revenue, contribution margin, P&L, satisfaction of customers & business partners, work health index (WHI); software design and development; hardware architecture; IT platforms’ analysis and implementation, as well as security standards’ definition on HW & SW.
Successes:
• Internal consultants increased on 80% their technical knowledge and soft skills.
• Work Health Index (WHI) increased up to 30 percentage point, achieving 92%.
Infonet Consultoría en Redes / Jugos del ValleOperations Director
Dec. 2002 - Feb. 2005Mexico cityResponsible to manage 85 collaborators; operative control and support to customers; LAN, WAN and telecommunications’ links network management; annual strategic planification on budget, as well P&L; customers & suppliers management.
Successes:
• Operative & administrative costs decreased up to 80%.
Hewlett-Packard EnterpriseProject & Program Corp Manager
Jul. 1998 - Nov. 2002Mexico cityResponsible to manage up to 170 collaborators; multicultural and multidisciplinary teams; customer and business partners management; budget management.
Successes:
• Professional services increased up to 85%. • As Program Manager, my team depended of the project’s complexity, and the biggest one was 170 consultants. It was a multicultural team integrated by architects, team leaders & developers from Mexico, USA, France & India.
Grupo IusacellBilling Manager
Dec. 1995 - Jun. 1998Mexico cityResponsible to manage 32 collaborators; software development, maintenance, and support; technical advisor and leadership to Finance and Marketing.
Successes:
• Maintenance costs to billing applications decreased by 40%. • Contribution to recovery a portfolio’s overcome around $2,850,000.00 USD due to improvements on collection processes.
TelmexOutsite Plant Systems Manager
Oct. 1986 - Nov. 1995Mexico cityResponsible to manage 25 collaborators; software development, maintenance, and support; technical advisor and leadership to Marketing.
Successes:
• Implementation and maintenance to IT solution to manage Number Inventory & Telephony Network Management.
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