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Work Background
Sole ProprietorshipSmall Business Owner
Jan. 2022Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Cheney School DistrictSubstitute Teacher
Sep. 2019 - Jun. 2020Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
Speedtrap TaphouseOwner
Apr. 2018 - Feb. 2020Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Hwy CafeOwner
Apr. 2014 - Feb. 2020Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Yakima Valley Farm Workers ClinicMedical Receptionist
Aug. 2011 - Mar. 2014Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Whitman Medical ClinicMedical Transcriptionist
Aug. 2009 - Sep. 2011Corrected grammar, spelling, and syntax mistakes in medical records.
Accurately documented medical dictation to record patient care records.
Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Enhanced accuracy of medical records by transcribing detailed physician dictations.
Improved turnaround time for report generation by efficiently managing transcription tasks.
Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
Referred to variety of medical sources to prevent mistakes in medical terms.
R StoreBusiness Owner
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