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Work Background
CoforgePractice Lead
Jan. 2022United States
HairClubSenior Director Of Technology (CIO)
Jan. 2021 - Jan. 2022Boca Raton, Florida, United States
AdvisoryCloudAdvisor
Mar. 2020
TEAM InternationalVice President, Delivery
Jul. 2019 - Feb. 2021TEAM International is a US owned and managed offshore & nearshore custom software development consultancy with headquarters in Orlando, Florida and operations in Eastern Europe and South America.
MicroStrategyVice President, Product Management
Jan. 2019 - Jul. 2019Washington D.C. Metro Area
PetSmartSenior Director, Enterprise Information Management
Jan. 2015 - Dec. 2018Phoenix, Arizona AreaProvide strategic leadership and identify new opportunities to help drive brand growth strategies. Architect and implement for Enterprise Information Architecture, Integration Strategy, Business Intelligence, and Advanced Analytics capabilities. Architected and implemented 360-degree view of customer that enables marketing programs to deliver personalized and relevant offers to consumers driving improved engagement and loyalty. Built Business Architecture discipline to ensure solutions were designed from customer perspective to enable associates and digital channels to exceed customer expectations. Define Information Architecture, Strategy, and Data Standards that maximize the return on data assets. Deliver full range of Business Intelligence and Advanced Analytics capabilities driving decisions and actions, including:
o Mobile Executive Dashboards that enable the executive team to drive company performance.
o Store level conversion dashboards, leading to increased conversion, basket value, and unit count
o Customer Analytics (segmentation, behavior, purchase habits, browsing habits, etc.) Establish Enterprise Integration and Services Strategy to enable speed of development and reusability and drive down development costs by 25% in year one and increased savings year over year. Evaluate and select new and emerging technologies and their potential to be leveraged to positively impact the PetSmart brand by increasing customer intimacy. Negotiate business terms favorable to PetSmart.
Zane Tate, LLCPrincipal and Management Consultant
Jan. 2014Washington D.C. Metro AreaWe provide strategic consulting to organizations that seek to increase customer acquisition, retention, and engagement. We partner with companies to enable Business Strategy through Digital Transformation addressing: ~ Data and Analytics ~ Digital Transformation ~ Robotic Process Automation (RPA) ~ Employee engagement ~ Superior Customer Experience We transform and scale the capabilities that make your business unique. We turn strategies into actionable roadmaps that enable your company to achieve its desired outcomes. We also work with you to establish or improve strategic partnerships.
MDVIPChief Information Officer
Jan. 2012 - Dec. 2014Boca Raton, FLTransformed Information Technology function to build capabilities enabling strong revenue and EBITDA growth. I convinced the organization to increase investment in innovation contributing to business growth. Negotiated key contracts with strategic partners, actively managing their performance. I Increased customer retention and word of mouth referrals by enabling the company to transform the customer experience through implementation of a broad set of mobile, social, cloud, and analytic capabilities. I established clear business process and outcome metrics that enabled departments to more effectively manage performance and make better and faster decisions. I protected and maintained the integrity and confidentiality of the company’s digital assets, complying with HIPAA, PCI, and other privacy concerns directing the Security and Compliance Officers to establish clear governance processes. I partnered with the Executive Team to establish an outcomes-oriented approach to select the right strategic investments, driving clarity around ROI, strategic fit, and/or risk mitigation. I resolved $400k initial year budget deficit and self-funded IT at a rate of 10% in the following two fiscal years through rigorous financial management discipline. I developed leaders who are accountable, disciplined, and humble stakeholders of the company and who accomplish goals through collaboration and holding each other accountable. I transformed Service Desk operations to deliver a dramatically improved user/customer experience by increasing quality and speed of resolution. Matured the organization by developing the Project Management Office, Architecture, and Application Lifecycle Management disciplines. Specialties: ERP, EHR, HIE, CRM, Salesforce, SDLC, Digital Strategy, Digital Marketing, eCommerce, PMO, Project Management, Governance, Risk Management, Compliance, Data Warehouse, Senior Management, Operations, Strategic Planning, Software Development, Infrastructure, Finance
MDVIPDirector, Enterprise Applications
Jan. 2011 - Dec. 2012Boca Raton, FLEstablished a portfolio of business funded IT projects with an incremental budget of $1.5 million to enable clinical analytics, marketing efficiency, call center optimization, and other key business needs. Managed a team of 30 and mentored them on requirements gathering, architecture, design and planning reviews to grow the overall team's competency and assure timely delivery of quality work products. Reduced the total cost of ownership the company’s application inventory by establishing key architectural principles that prioritize reuse and standard cloud-based capabilities over custom development. Evaluated the emergence of mobile, social, and cloud capabilities and defined strategies to deploy as differentiators for our business. Improved the quality and consistency of project delivery by implemented continuous improvement discipline around the software standard development process life cycle. Developed an application planning discipline that articulated when applications should be retired in favor of new capabilities in order to support scale, evolving business needs, and/or improve productivity. Specialties: B2B, B2C, Healthcare, Meaningful Use, ERP, EHR, EMR, HIE, ITIL, SDLC, Digital Strategy, Digital Marketing, eCommerce, PMO, Governance, Risk Management, Compliance, Application Portfolio, Technology Planning, Enterprise Data Warehouse, Operations
Procter & GambleEntrepreneurial Enterprise Architect, FutureWorks
Jan. 2009 - Dec. 2011Cincinnati Area, KYBusiness Leader who contributed to the development and execution of strategy and operations for new business models. Delivered value to a range of customers, from the franchisee to the consumer. Established B2B and B2C business architectures that enabled Futureworks to develop new business models with external partners and/or build businesses from the ground up. Delivered a high end customer experience that invites trial and drives repeat business, maximizing revenue and profit goals by evaluating new businesses (e.g., Tide Dry Cleaners) and identifying people, process, technology, and service needs. Enabled new stores to target first year revenue of $1 million by selecting and deploying capabilities that accelerated ramp-up and sustained operations with clear metrics and exception handling. Delivered operational efficiency by driving in-store optimizations and reapplying across stores. Developed young leaders by directing the Global IT Band 2 College, a highly interactive leadership development program for early career leaders that teaches communications, emotional intelligence, managing difficult relationships, and operating in a VUCA world. Specialties: B2B, B2C, CPG, Healthcare, Meaningful Use, SAP, ERP, EHR, EMR, HIE, ITIL, SDLC, PMO, Compliance, Risk Management, Governance Processes, Application Portfolio, Technology Planning, Enterprise Data Warehouse, Franchising, Operations
Procter & GambleEnterprise Information Architect
Jan. 2005 - Dec. 2009Cincinnati AreaIncreased agility, reduced total cost of ownership, and enabled self-service by creating a new Enterprise Information Architecture for the decision support platform. Enabled improved performance management and productivity for regional business units and brands by building the Business Unit Enabling Platform, an agile reporting capability. Improved the speed and quality of exception handling, forecasting, and decisions driving the business by implementing strategic architecture roadmaps for a range of Business Intelligence solutions. Led a global team of 20 Data Architects delivering data modeling on data warehousing and data integration solutions and led several virtual teams implementing business intelligence solutions. Specialties: B2B, B2C, CPG, SAP, ERP, ITIL, SDLC, PMO, Compliance, Risk Management, Governance Processes, Application Portfolio, Technology Planning, Enterprise Data Warehouse, Operations
Procter & GambleGlobal Business Information Architect
Jan. 1999 - Dec. 2005Boston, MAReduced cost of ownership and improved productivity through strategic road mapping and governance of complex ERP systems. Promoted to enterprise architecture roles producing business transforming solutions. Led 35 person global team. Provided primary architecture and development oversight supporting full global financial forecast and management reporting transformation. Drove SKU optimization and productivity improvements, creating a user-centric business and information architecture for a Global Product Catalogue, the single source of product and pricing information. Reduced retailer data-quality chargebacks by improving the quality of product and pricing data exchange through implementation of Global Data Synchronization capabilities Reduced the total cost of ownership of SAP and drove consistency by performing system audits across multiple instances for compliance with global standards. Specialties: B2B, B2C, CPG, SAP, ERP, ITIL, SDLC, PMO, Compliance, Risk Management, Governance Processes, Application Portfolio, Technology Planning, Enterprise Data Warehouse, Operations, Negotiations, Vendor Management, Contracts
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