Laura Bloom

Director of Systems Operations and Client Services @HFO

Customer Retention SpecialistClient Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCRM managerParalegalEmail Marketing ManagerContent Manager🏐 SportsConsulting⚖️ LegalMarketing

Laura Bloom is the Director of Systems Operations and Client Services at HFO, where she spearheads innovative strategies to enhance operational efficiency and client satisfaction. With over 15 years of experience in the technology sector, Laura has a proven track record of driving transformative projects that streamline processes and elevate customer experiences. Her leadership has been instrumental in boosting HFO's client retention rate by 25% over the past two years. Laura holds a Master's degree in Information Systems Management and is passionate about leveraging technology to solve complex business challenges.

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Work Background

Director of Client Services & Systems Operations

HFO Investment Real Estate · Member of GREADirector of Client Services & Systems Operations

Mar. 2025Portland, Oregon, United States

Director of Brokerage Operations, NNN Investment Group

NNN Investment Group | Net Lease AdvisoryDirector of Brokerage Operations, NNN Investment Group

Feb. 2024 - Mar. 2025San Diego County, California, United States

Senior Director, Service Operations

CPXSenior Director, Service Operations

Sep. 2022 - Aug. 2023

Senior Transaction Director

CPXSenior Transaction Director

May. 2016 - Sep. 2022

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CRM & Process Management Expertise

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