Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
UNIK Media Group LLCChief Operating Officer
Sep. 2021Growing businesses through performance-focused media campaigns.
Intelenet Global Services, inc.Operations Manager
Sep. 2009 - Mar. 2012Process / Client related tasks:
● Leads the team to achieve Quantitative and Qualitative targets specified by the Client.
● Ensures achievement of targets / SLAs by each of the teams.
● Reports to the Client at the end of every month on performance of the teams.
● Identifies process gaps and collaborates with the Client to formulate solutions.
● Ensures regular interaction with the Quality team.
● Ensures that TLs have conducted Quality checks and have provided necessary feedback to their teams. Team tasks:
● Measures performance of the team through performance appraisals and responsible for team motivation and employee retention.
● Grooms and mentors Team Leaders to handle more responsibility
● Assists TLs in preparing their development plans.
● Coaches TLs to prepare and document development plans for their teams.
● Regularly assesses training needs to fill gaps in performance.
● Conduct monthly meetings to ensure open communication and devises an action plan to address issues/ concerns raised by the team.
● Addresses administrative issues arising out of day-to-day working.
● Accountable for one’s team & is the link between the Team, the Management and the Client. Other tasks:
● Ensures adherence to norms specified by COPC certification and ISO 270001.
● Responds and resolves issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness.
● Assists in development of policies and procedures to ensure staff retention.
● Formulates long term plans for the development and motivation of the team.
TheArticleMaster.ComOwner
May. 2009NCR - National Capital Region, PhilippinesYour Content Creation Solution Services Offered:
• Article Writing
• Social Media Management
• Graphic Design
• Web Development
• SEO
• Facebook, Linked-in, Twitter, Google+ Management
• Link Building
• Blogging
• Wordpress Management
• Forum postings
• Data Mining / Data Entry
• Online Press Release Submissions & Postings
• Web-based research
• Data Processing
• Transcription
• Translation
• Captioning
• Proofreading and Editing
• E-book Publishing
• Online newsletters
ExceliorReal Time Manager
May. 2008 - May. 2009Queensland, AustraliaKey Accountabilities/ Responsibilities / Functions:
● Identified areas for improvement in meeting schedule adherence contractual requirements
● Improvement in schedule adherence results
● Key player in creating awareness to potential and actual weaknesses in the schedule.
● Monitor adherence at a departmental level to ensure adequate coverage
● Continually monitor on a regular basis the department’s performance.
● Real time required line management
● Generated and distributed Centre Performance, Adherence and Compliance Reports
● Actively tracked and reported upon staff attendance in accordance with agreed targets. Tracked attrition, investigate, pre-empt and action underlying causes.
● Provision of intra-day management through the monitoring of centre performance on the day and continual provision of recommendations to Centre Management on ways to improve overall performance.
● Monitored department performance real-time.
● Monitored adherence at a departmental level to ensure adequate coverage
● Reported and followed up on schedule and performance anomalies
● Maintenance of data integrity and quality
SitelOperations Manager
Oct. 2005 - May. 2008Key Accountabilities/ Responsibilities / Functions: ● Responsible for leading the day to day operations and delivery of the program as outlined in the statement of work, facilitating the optimal use of resources, and ensuring the team is productive, efficient, positively motivated and developed to deliver a quality customer experience.
● Provided leadership, coaching, guidance, management and support to Team Managers and ensures all operational objectives, performance standards and KPI targets are met according to Company and Client expectations and specifications.
● Key operational point of contact in SITEL Manila and responsible to the Operations Director for ensuring a positive relationship and effective and appropriate communication is maintained between the Client and the Company in accordance with the account management strategy, including managing expectations and commitments to the Client. ● Managed the development and success of relevant programs through initiating and leading business, productivity, performance and quality improvements.
Intch is a Professional Networking App for the Future of WorkSee more people like Joanne on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1793634 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
213480 people
15
Operations and project manager
16
Accounting Manager
15
Entrepreneur @ Sea Salt Therapy